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Symphony SUMMIT VS Vision Helpdesk

Compare Symphony SUMMIT VS Vision Helpdesk and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Symphony SUMMIT logo Symphony SUMMIT

Symphony Summit is an IT Service Management solution that utilizes latest innovations IT technology including mobility, analytics and automation in order to enable IT service firms and CIOs enhance the productivity of their IT service operations whi…

Vision Helpdesk logo Vision Helpdesk

Help Desk Software, Multi-Company Help Desk, ITSM Service Desk & Live Chat Software
  • Symphony SUMMIT Landing page
    Landing page //
    2023-09-16
  • Vision Helpdesk Landing page
    Landing page //
    2022-12-25

Vision Helpdesk was established in 2005 and it offers four Customer Service tools. 1) Help Desk Software 2) Satellite / Multi-Company Help Desk 3) ITIL/ ITSM Service Desk Software (PINKVerify Certified) 4) Multi-Company Live Chat Software

Vision Helpdesk's all products are available in both SaaS and On-Premises versions. Trusted by 20000+ Customers across the globe.

Symphony SUMMIT

Website
symphonysummit.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

Vision Helpdesk

Website
visionhelpdesk.com
Pricing URL
Official Vision Helpdesk Pricing
$ Details
freemium $8.0 / Monthly (Per Staff Billed Annually)
Platforms
Web Windows Android iOS Linux Cloud Browser
Release Date
2007 January
Edit details

Symphony SUMMIT features and specs

No features have been listed yet.

Vision Helpdesk features and specs

  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Contractor Management: Yes
  • Supplier Management: Yes
  • Client Management: Yes
  • Staff Management: Yes
  • Automated workflow: Yes
  • Task management: Yes
  • Release Management: Yes
  • Virtual Agent: Yes
  • Live Chat: Yes
  • Social Media Integrations: Yes
  • Api and Integrations: Yes
  • PINKVerify Certified: Yes
  • SaaS & On-Premises: Yes
  • Ticket Billing: Yes
  • Knowledge Management: Yes
  • Forums: Yes
  • Customer portal: Yes
  • Email Parsing: Yes
  • Automation: Yes
  • Workflow Management: Yes
  • Round Robin: Yes

Symphony SUMMIT videos

+ Add

Reasons for choosing Symphony SUMMIT?

More videos:

  • Review - Symphony SUMMIT's AI Powered Ops management tools on Azure supported by G7 CR Managed Services
  • Review - Symphony SUMMIT - The Intelligent ITSM Platform

Vision Helpdesk videos

+ Add

Vision Helpdesk: Customer Service Software

More videos:

  • Demo - Satellite / Multi Company Help Desk Software by Vision Helpdesk
  • Demo - Live Chat Software

Category Popularity

0-100% (relative to Symphony SUMMIT and Vision Helpdesk)

Symphony SUMMIT

Vision Helpdesk

Help Desk
14 14%
Help Desk
86% 86
Communication
100 100%
Communication
0% 0
Customer Support
12 12%
Customer Support
88% 88
Business & Commerce
100 100%
Business & Commerce
0% 0

User comments

Share your experience with using Symphony SUMMIT and Vision Helpdesk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Symphony SUMMIT and Vision Helpdesk

Symphony SUMMIT Reviews

We have no reviews of Symphony SUMMIT yet.
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Vision Helpdesk Reviews

Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Specifically, the Help Desk Software module focuses on ticket management and centralizing customer data like conversations, calls, chats, emails and social media posts. On the other hand, the Satellite Desk module is designed for corporations with several brands or products. It allows for individual portals for each brand but organized under a centralized place. Lastly, the...
Source: financesonline.com

Social recommendations and mentions

Based on our record, Vision Helpdesk seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Symphony SUMMIT mentions (0)

We have not tracked any mentions of Symphony SUMMIT yet. Tracking of Symphony SUMMIT recommendations started around Mar 2021.

Vision Helpdesk mentions (1)

  • Amazon and Ebay helpdesk software?
    Have you tried contacting visionhelpdesk.com we are using them for many years now support and integration help is good from there team, cost is also quit reasonable compared to freshdesk/zendesk. Source: about 2 years ago

What are some alternatives?

When comparing Symphony SUMMIT and Vision Helpdesk, you can also consider the following products

Vtiger Help Desk - Vtiger Help Desk provides multi-channel helpdesk solution.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hubspot Service Hub - HubSpot's customer service software makes supporting customers easy. Help your customers on the channels they prefer, while driving efficiency for your team.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk Suite - The complete Zendesk suite in one package

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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