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SutiCRM VS ManageEngine SupportCenter Plus

Compare SutiCRM VS ManageEngine SupportCenter Plus and see what are their differences

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SutiCRM logo SutiCRM

CRM software provides suitable optimization techniques to engage and serve existing and prospective customers.

ManageEngine SupportCenter Plus logo ManageEngine SupportCenter Plus

SupportCenter Plus is a web-based customer support software that lets organizations effectively manage customer tickets, their account & contact information, the service contracts and in the process providing a superior customer experience.
  • SutiCRM Landing page
    Landing page //
    2021-08-01

On the go customer relationship management platform that allows you to conduct your CRM-related tasks from anywhere so that you don’t lose a single interaction with your leads and customers. SutiCRM is packed with multiple features such as sales funnel management, customer account management, marketing and salesforce automation, and analytics so that you can maintain relationships with your customers in a professional manner.

  • ManageEngine SupportCenter Plus Landing page
    Landing page //
    2023-05-09

SutiCRM

Website
sutisoft.com
Pricing URL
Official SutiCRM Pricing
$ Details
Free Trial $10.0 / Monthly (User)
Platforms
iOS Windows Android
Edit details

ManageEngine SupportCenter Plus

Website
manageengine.com
Pricing URL
-
$ Details
paid Free Trial $995.0 / Annually (10 technicians)
Platforms
Windows Linux Browser Android iOS
Edit details

SutiCRM features and specs

  • Marketing Automation: Yes
  • Sales Automation: Yes
  • Service Support: Yes
  • Reports & Analytics: Yes
  • Activity Management: Yes
  • Social CRM: Yes
  • Inventory Management: Yes

ManageEngine SupportCenter Plus features and specs

  • Multi-channel support: Enable multiple channels of communication for requesters to raise requests.
  • Request tracking & automation: Automates the process of creating, organizing, tracking requests into a seamless process.
  • Portal: Lets each division of your organization define their product or service specific configuration and work as independent units.
  • Account and contact management: Manage all your accounts and contacts with a multi-tenant architecture, and the ability to configure account-specific automations, SLAs, knowledge base, reports and much more. Deliver personalized service to all your customers.
  • Time tracking and billing: Track the time spent for all customers at one place. Use filters to drill down the time entries.
  • Reports, dashboards and KPIs: Get to know every information of your help desk through intuitive & real time Reports & Dashboards.
  • Live Chat: Enable real-time ticket management by collaboration and interaction between support reps and end users through the in-product live chat, and provide exceptional customer support.
  • Field service management : Provide quicker on-site services with the help of Zoho/Google Maps. Say goodbye to the challenges in managing support rep availability, and prevent unnecessary or cancelled trips to the field.

SutiCRM videos

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CRM Software Platform - SutiCRM

ManageEngine SupportCenter Plus videos

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Category Popularity

0-100% (relative to SutiCRM and ManageEngine SupportCenter Plus)

SutiCRM

ManageEngine SupportCenter Plus

CRM
60 60%
CRM
40% 40
Help Desk
0 0%
Help Desk
100% 100
Sales
100 100%
Sales
0% 0
Sales Workflow
100 100%
Sales Workflow
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SutiCRM and ManageEngine SupportCenter Plus

SutiCRM Reviews

9 Cheap Salesforce Alternatives that Make CRM as Simple as Amazon.com
Part of the SutiSoft family of software—which includes well-regarded accounting and HR tools—SutiCRM makes its way onto this list because of its $5.95/user/month price point, and Suti’s focus on ease-of-use. The company was founded in Los Altos, California in 2006. Suti includes social CRM features, and available add-ons include help desk, expense management, and asset...
Source: blog.capterra.com

ManageEngine SupportCenter Plus Reviews

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What are some alternatives?

When comparing SutiCRM and ManageEngine SupportCenter Plus, you can also consider the following products

Zoho CRM - Omnichannel CRM for Businesses of all sizes

Helpy.io - Helpy is a tightly integrated customer support platform that combines ticketing, knowledge base, community and AI support chat.

Pipedrive - Sales pipeline software that gets you organized. Helps you focus on the right deals, so easy to use that salespeople just love it. Great for small teams.

HelpScout - Help Scout is a simple, straightforward way to provide excellent support

Agile CRM - Agile CRM (Customer relationship management) features modern CRM with marketing automation, social suite & web analytics, allowing small businesses to sell and market like the Fortune 500.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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