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SurveyRock VS Usersnap

Compare SurveyRock VS Usersnap and see what are their differences

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SurveyRock logo SurveyRock

Create unlimited free online surveys with SurveyRock, quickly and easily. Review and analyze your results in real time and many other features.

Usersnap logo Usersnap

Usersnap is a customer feedback software for SaaS companies that need to constantly improve and grow their products.
  • SurveyRock Landing page
    Landing page //
    2021-02-23

Every company, large or small, needs to gather feedback from their customers. They are the ones using your product or service day in and day out. That's how you improve. SurveyRock helps you to gather that feedback with a full set of features and through ease of use. It is currently in use in over 200 countries throughout the world and we have designed our product so you can use any language you want in order for your customers to feel welcome. Sign up for a Free SurveyRock account now!

  • Usersnap Landing page
    Landing page //
    2022-01-04

Usersnap is more than a platform to collect and manage feedback: we pave the road for customer-led growth. Usersnap helps digital products increase feedback interactions and gather insights on customer problems. How?

  • Feedback widgets with screen capture: makes your communication with users on complicated issues much easier.
  • Targeted microsurveys: boosts engagement and ensures precise insights for you to make decisions with evidence.
  • Intuitive dashboard and set up: saves time for non-tech savvy teams in research, testing and monitoring customer sentiment.
  • Community and conversations: get the collective VoC with community upvotes. Build real relationships with your users by replying to feedback through Usersnap or have a open discussion on the public Usersnap Board.

Usersnap empowers startups to agile enterprises to avoid failures and build products that matter, all with the clarity of customer feedback.

SurveyRock

Website
surveyrock.com
Pricing URL
Official SurveyRock Pricing
$ Details
freemium $15.0 / Monthly (Unlimited surveys, questions and responses)
Platforms
Browser Web
Release Date
2014 April
Edit details

Usersnap

Website
usersnap.com
Pricing URL
Official Usersnap Pricing
$ Details
paid Free Trial $69.0 / Monthly (10 team members, 5 feedback projects)
Platforms
Google Chrome Firefox Browser
Release Date
2020 January
Edit details

SurveyRock features and specs

  • Analytics and Reporting: Yes
  • API: Yes
  • Clean UI: Yes
  • Customizable: Yes
  • Cloud-based: Yes
  • Collaboration Tools: Collaborate with your teams in our Business and Enterprise plans
  • Dashboards: Yes, with ability to share publicly
  • Data Import/Export: Export your survey results in Excel, CSV or SPSS format
  • Easy to Set-up and use: Create a new survey in under a minute
  • Email notifications: Receive an email when someone takes your survey
  • Free Trial: Yes
  • Free Version: Yes
  • Fast: Yes
  • GDPR Compliant: Yes
  • Group management : Manage your groups and team in our Business & Enterprise account plans
  • Help Centre: Yes
  • Help Documentation: Yes
  • Knowledge Base: Yes
  • Multiple Languages: Create a survey in any language
  • Notifications: Yes
  • No Coding Skills Required: Anyone can create a survey. Quickly and easily.
  • Privacy Focused: Yes
  • QR Code Implementation: Yes
  • Quick Setup: Yes
  • Reports: Yes
  • Responsive Design: Your surveys will look great no matter which device they are viewed on
  • Role Based Access Control: The account owner can precisely define how much access to give each team member
  • Real-time Tracking: See your survey results in real-time
  • Security: Your data is secured to the highest standards. Especially HIPAA and PHI data.
  • Team Collaboration: Yes
  • Templates: We offer a variety of survey templates so you can get up and running in seconds
  • User And Group Management: Yes
  • Unlimited Users: Yes
  • User Permission Management: Yes
  • User-Friendly Interface: Yes
  • White Labeling: YES
  • Multilingual capability : Yes
  • Multiple Languages: Yes
  • Custom Variables: Yes
  • HIPAA Compliant: Yes
  • URL redirect after survey: Yes
  • WYSIWYG Editor: For survey questions

Usersnap features and specs

  • Screen recording: Yes
  • Voice recording: Yes
  • Feedback widget: Yes
  • Feedback boards: Yes
  • Feedback & Commenting: Yes
  • Bug Tracking: Yes
  • Integrations: Yes
  • Feedback Collector: Yes
  • Flexible Pricing: Yes
  • NPS Widget: Yes
  • Customer Support: Yes
  • Customer Feedback Widget: Yes
  • Customer portal: Yes
  • Surveys: Yes

SurveyRock videos

+ Add

Create a survey with SurveyRock

More videos:

  • Review - Create an online poll with SurveyRock - Quick and easy

Usersnap videos

+ Add

Usersnap - Grow your product with the clarity of customer feedback

More videos:

  • Review - DEMO - Usersnap - add visual feedback superpowers to Jira Software - Optimize your development

Category Popularity

0-100% (relative to SurveyRock and Usersnap)

SurveyRock

Usersnap

Surveys
100 100%
Surveys
0% 0
Customer Feedback
0 0%
Customer Feedback
100% 100
Forms And Surveys
100 100%
Forms And Surveys
0% 0
Visual Bug Reports
0 0%
Visual Bug Reports
100% 100

User comments

Share your experience with using SurveyRock and Usersnap. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare SurveyRock and Usersnap

SurveyRock Reviews

We have no reviews of SurveyRock yet.
Be the first one to post

Usersnap Reviews

30 Best Customer Feedback Survey Tools: An Overview | Mopinion
Saber Feedback is very similar to UserSnap in that users can highlights issues on your website. The major difference is that the notes you take in this customer feedback tool are based more on highlighted elements and not using drawings or arrows. All notes created are saved as a screenshot which can be sent to you by email. Great for bugs and UX isses!
Source: mopinion.com
Top 10 Bug Tracking Tools for Web Developers and Designers
Usersnap is a bug tracking tool that offers maximum integration for project management tools like JIRA, Trello, Slack, Intercom and Zendesk. It gives web developers the advantage of a floating widget over the clouds to leave annotations placed above the webpage. Usersnap allows Java script responses and that makes it a most powerful tool for receiving bug reports from the...
Source: www.w2ssolutions.com

Social recommendations and mentions

Based on our record, Usersnap seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SurveyRock mentions (0)

We have not tracked any mentions of SurveyRock yet. Tracking of SurveyRock recommendations started around Mar 2021.

Usersnap mentions (4)

  • Chatbot widget for support, bugs and feedback?
    We are using User Snap. https://usersnap.com/. Source: about 1 year ago
  • Ask HN: Is there a tool / product that enables commenting on HTML elements?
    Https://usersnap.com/ could be an option. - Source: Hacker News / almost 2 years ago
  • Customer Feedback
    Accelerate growth of your business with the right customer feedback! We provide some proven strategies and tactics to prioritize customer experience for increased revenue. Source: about 2 years ago
  • User Feedback
    Indicate how well your product perform with the help of user feedback! This helps you to identify areas where you still fall short and improve them by taking active measures. Source: over 2 years ago

What are some alternatives?

When comparing SurveyRock and Usersnap, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

BugHerd - BugHerd: The Website Feedback Tool for Agencies

Miro - Scalable, secure, cross-device and enterprise-ready team collaboration tool for distributed teams. Join 2M+ users & 8000+ teams from around the world.

Hotjar - The #1 Leader in Heatmaps, Recordings, Surveys & More. Sign up for a 15-day free trial and start learning from real user behavior today!

SurveySparrow - Turning surveys into conversations

Marker.io - Visual feedback and bug reporting tool for websites

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