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Survaider VS Smg360

Compare Survaider VS Smg360 and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Survaider logo Survaider

A Customer Experience Management solution for businesses. Listen to the voice of your customers, and act on it in real time! This is customer service redefined.

Smg360 logo Smg360

Smg360 is a customer experience management software that improves the customer experience.
  • Survaider Landing page
    Landing page //
    2018-09-30

Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

  • Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

  • Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk softwares.

  • Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

  • Smg360 Landing page
    Landing page //
    2023-10-01

Survaider videos

+ Add

Walmart CX Journey with Survaider

More videos:

  • Review - Survaider - Customer Experience Management solution for businesses.
  • Review - FoundersGyan Episode 47 - How Survaider helps to decode textual reviews!

Smg360 videos

+ Add

Pair Your Phone with SMG360

More videos:

  • Tutorial - How to Download SMG360 to your Phone

Category Popularity

0-100% (relative to Survaider and Smg360)

Survaider

Smg360

Business & Commerce
27 27%
Business & Commerce
73% 73
Customer Feedback
100 100%
Customer Feedback
0% 0
CRM
0 0%
CRM
100% 100
Customer Service
100 100%
Customer Service
0% 0

User comments

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What are some alternatives?

When comparing Survaider and Smg360, you can also consider the following products

SurveyLab - Professional online survey tool - best survey software for the best price - Satisfaction Surveys, NPS, Market Research, Online Survey Creation and real-time reports.

Confirmit Horizons - Confirmit Horizons is the next generation of CEM, delivering the first-ever built-in actionable profiling solution that dynamically gathers customer needs and expectations.

OptCulture - OptCulture is an authentic and reliable customer loyalty software that facilitates businesses to have the right marketing data to streamline their branding campaigns and provides all the optimization required of your marketing needs.

InMoment XI Platform - InMoment XI Platform is a best in class business engagement platform that delivers rich solutions related to the experiences of customers and employees.

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Amity - Amity's Customer Relationship Hub simplifies customer success management.

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