Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

• Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

• Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk softwares.

• Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.

Feedier is an accessible feedback platform that lets teams get instant clarity on their users’ experiences and future needs.

Create playful feedback forms that can be automated and sent during your users’ key touchpoints. Feedier’s dashboard lets you group individual feedback into live journeys. Validate key decisions using easy-to-share visual reports that connect with your existing workflows 🚀

• Interactive forms: Deploy innovative forms quickly with a unique model: S.I.R.A. Measure Satisfaction, collect valuable Insights, Reward to create loyalty, manage you feedback with Live Journeys and finally push an Action to create engagement.

• Get more responses: Push highly targeted and unique feedback requests that not only deliver a much better and quicker experience but also incentivize your participants to give their opinion.

• Empower your data: Feedier act as data-hub. Link cross-data from your applications and services to the feedback you collect. Segment the data you require. Go one step further with sentiment analysis, thanks to machine learning analysis.

• A collaborative platform to infuse actions: Assign feedback in your teams, engage your participants, export your data and generate PDF reports for your management. Detect what's driving your success and how to innovate faster.