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Based on our record, osTicket seems to be a lot more popular than SupportSystem. While we know about 38 links to osTicket, we've tracked only 3 mentions of SupportSystem. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A service that creates a tech support ticket from data submitted from a form on our site. (It's actually data from a third-party site that hosts the form and interacts with an API on our site, which then validates and reformats the data and sends it to the tech support site (supportsystem.com). Source: over 1 year ago
We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. Source: over 1 year ago
I think they still have a hosted option also at supportsystem.com. Source: about 2 years ago
You can try osTicket https://osticket.com The UI is very tho dated, but we're working on a rewrite with modern UI. - Source: Hacker News / 8 months ago
Check out https://osticket.com/ I used earlier on my career. It’s free to use it worked great for a small team and it has everything you need. Source: 10 months ago
We use https://osticket.com/ It's not a groundbreaking ticket system but it's rock solid, user-friendly, and free. Source: 12 months ago
Another option, for a dedicated ticketing/helpdesk system, is osTicket. Self-hosted is completely free, and I had it up and running inside of an hour, from creating a fresh Debian LXC, installing Apache/MariaDB/PHP8.1, and uploading the requisite files for osTicket followed by the initial setup. Going off your mention of snaps, I'm assuming you're on Ubuntu or a derivative, if you'd like I should be able to... Source: 12 months ago
GLPI (https://glpi-project.org/) or osTicket (https://osticket.com/) are open source ticketing systems but I highly doubt they're what a MSP need. You need a PSA. Source: about 1 year ago
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