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Based on our record, SupportSystem should be more popular than Gorgias. It has been mentiond 3 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
A service that creates a tech support ticket from data submitted from a form on our site. (It's actually data from a third-party site that hosts the form and interacts with an API on our site, which then validates and reformats the data and sends it to the tech support site (supportsystem.com). Source: over 1 year ago
We pay for supportsystem.com but you can run the open source version from osticket.com if you want. I'm generally all for self hosting and open source but at the end of the day it's fairly cheap to just pay for the cloud hosted system and was one less headache for down the line. Source: over 1 year ago
I think they still have a hosted option also at supportsystem.com. Source: about 2 years ago
These are fired when a customer creates or updates an issue (complaint or comment) relating to the service they got from your store on Shopify. The two events under this category are disputes/create and disputes/update. One use case for these events is to create and update issues on an external issue tracker like Gorgias. Services like Gorgias have more customer support features built-in than what is available on... - Source: dev.to / over 2 years ago
Gorgias | Engineering | Full-time | Worldwide (offices in SF and Paris) | Remote friendly At Gorgias (https://gorgias.com) we build the e-commerce help desk that turns customer service into a profit center. - Source: Hacker News / almost 3 years ago
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