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SpiraPlan VS SympoQ

Compare SpiraPlan VS SympoQ and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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SpiraPlan logo SpiraPlan

Manage your teams efficiently while allowing creative flexibility.

SympoQ logo SympoQ

Customer support software with support ticketing, live chat and knowledge base features agile teams and startups use to automate support process from a single platform.
  • SpiraPlan Landing page
    Landing page //
    2021-08-01
  • SympoQ Landing page
    Landing page //
    2022-12-29
  • SympoQ Live chat dashboard
    Live chat dashboard //
    2024-03-01

SympoQ is intuitive and flexible customer support software built to help manage help desk processes with a 360° view of customer service and support activities.

Support ticketing

SympoQ can be used as a back-end support ticketing software or as a front-end, full featured help desk system. The back-end features allow customers and agents to submit and track requests by a common email service without ever knowing what's behind the scene. When used as a front-end helpdesk system, customers and agents can access a dedicated portal with access to data required to manage issues and tickets according to their roles and permissions.

Shared inboxes for departments and teams

In addition to it's core benefit to ensure consistent customer support on both client and support side of help desk, the SympoQ's major feature distinction is in a provision of separate workspaces (queues) with access permissions for diverse teams and departments.

Live chat

Allows customers to message directly to your customer service or sales teams. Customers can quickly solve any sort of query or issue they might be facing.

SpiraPlan

Website
inflectra.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

SympoQ

Website
sympoq.com
Pricing URL
Official SympoQ Pricing
$ Details
paid Free Trial $10.0 / Monthly (Concept plan, one agent seat)
Platforms
Browser Google Chrome Firefox Cloud Edge REST API Web Oracle
Release Date
2018 May
Edit details

SpiraPlan features and specs

No features have been listed yet.

SympoQ features and specs

  • Easy to Set-up and use: Take less than a minute to get your team up and running
  • Clean UI: Yes
  • Live chat: Real-time conversation with customers
  • Analytics and Reporting: Analytics and dashboard provide insight of your team activities
  • Automation: The AI engine recommends solutions to customer requests
  • Integrations: Yes (REST API)
  • Web widget: Show contact form, FAQs and Live chat on every web page.

SpiraPlan videos

+ Add

Getting Started with SpiraPlan | Advanced Reporting

More videos:

  • Review - How Risk Management Works In SpiraPlan | Inflectra
  • Review - Webinar Recording: Spotlight on SpiraPlan - Present and Future

SympoQ videos

No SympoQ videos yet. You could help us improve this page by suggesting one.

+ Add video

Category Popularity

0-100% (relative to SpiraPlan and SympoQ)

SpiraPlan

SympoQ

Business Intelligence
100 100%
Business Intelligence
0% 0
Customer Support
0 0%
Customer Support
100% 100
Project Management
100 100%
Project Management
0% 0
Customer Service
0 0%
Customer Service
100% 100

Questions and Answers

As answered by people managing SpiraPlan and SympoQ.

How would you describe your primary audience?

SympoQ's answer:

Startups and agile support teams.

What makes your product unique?

SympoQ's answer:

SympoQ delivers AI driven support ticket management along with live chat software and integrated knowledgebase.

Why should a person choose your product over its competitors?

SympoQ's answer:

SympoQ is simple to use for non-technical users, and allows fast implementation of internal help desk process. It can be introduce to support team and customers without a custom user training.

Which are the primary technologies used for building your product?

SympoQ's answer:

SympoQ is delivered as a pure Cloud - help desk Software-as-a-Service.

What's the story behind your product?

SympoQ's answer:

SympoQ has been built by using the best help desk practices of thousand of our customers over a past few years. We deliver frequent releases with new features to improve support capability of our customers.

Who are some of the biggest customers of your product?

SympoQ's answer:

  • Software companies
  • Telecom operators

User comments

Share your experience with using SpiraPlan and SympoQ. For example, how are they different and which one is better?
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What are some alternatives?

When comparing SpiraPlan and SympoQ, you can also consider the following products

Tableau - Tableau can help anyone see and understand their data. Connect to almost any database, drag and drop to create visualizations, and share with a click.

JitBit Helpdesk - JitBit is a web-based help desk and ticketing software solution

Metabase - Metabase is the easy, open source way for everyone in your company to ask questions and learn from...

iHelpDesk - iHelpdesk is cloud based help desk service, cloud based SaaS help desk software

Domo - Domo: business intelligence, data visualization, dashboards and reporting all together. Simplify your big data and improve your business with Domo's agile and mobile-ready platform.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

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