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SmartKarrot VS HelpScout

Compare SmartKarrot VS HelpScout and see what are their differences

Zendesk
Zendesk is a beautiful, lightweight help-desk solution. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

SmartKarrot logo SmartKarrot

Comprehensive customer success platform designed for ease of use. Software has been specifically architected to address account churn, client retention, and expansion goals whilst providing your customers with the best experience.

HelpScout logo HelpScout

Help Scout is a simple, straightforward way to provide excellent support
  • SmartKarrot Landing page
    Landing page //
    2023-03-29

SmartKarrot allows Customer Success and Account Management teams to handle their Customer Growth (Expansion & Retention) and Scaling Growth operations efficiently (through Intelligence & Automation).

  1. Built on a foundation of Augmented Intelligence, SmartKarrot proactively handles complex use cases around Expansion & Retention. Across multiple products, service lines and geographies.
  2. Our Intense focus on Automation & Playbooks allows our customers to scale efficiently.
  3. Our New Age Design with a PLG mindset allows for a great experience for users.
  4. Our unlimited user packages allows our clients to become truly Customer Centric, and enables great alignment within teams.
  • HelpScout Landing page
    Landing page //
    2023-07-14

SmartKarrot videos

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Growth Intelligence Platform

HelpScout videos

No HelpScout videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to SmartKarrot and HelpScout)

SmartKarrot

HelpScout

Customer Success
100 100%
Customer Success
0% 0
Help Desk
2 2%
Help Desk
98% 98
Customer Experience Management
100 100%
Customer Experience Management
0% 0
Customer Support
0 0%
Customer Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SmartKarrot and HelpScout

SmartKarrot Reviews

We have no reviews of SmartKarrot yet.
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HelpScout Reviews

The Best Help Desk Software in 2020
HelpScout really focuses on the customer interface. It values the customer journey and makes it easy for them to navigate. It is set up in a way to boost internal team collaboration. However, because of this emphasis on team collaboration, HelpScout's structure and ticketing systems are not as defined. It doesn't have a dedicated customer-facing portal or ticket numbers....
Source: www.jitbit.com
Help Scout Alternative - Have you outgrown Help Scout?
With over 500 more integrations than Help Scout, it’s easy to understand why many customers see Kayako as one of the best Help Scout alternatives. With Kayako you can connect to all the apps your team already uses. As you scale the need for automation becomes critical. Kayako helps save you time through a simple and easy setup for workflow automations across multiple apps.
Source: www.kayako.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Help Scout is preferred by many freelancers and small businesses for the right balance of features and affordability. In fact, it offers a free app for shared inbox. Its paid plan starts at $20 per user/month, providing you with a reliable set of automation, reporting and integration tools.
Source: financesonline.com
8 Zendesk Alternatives to Rock Your Customer Service
Also I don’t see Front (frontapp.com) in the list. Front is the biggest alternative to Zendesk & HelpScout on the customer service use case.
Source: blog.capterra.com
The 20 Best Help Desk Apps and Knowledge Base Tools for Customer Support
Dive into an email, and you'll see a familiar sidebar with information about the customer where Help Scout pulls in social media information and previous conversations to give your emails a personal touch. Help Scout also offers your customers a quick poll at the bottom of your emails to ask how well your team did at support, and you can see your team's productivity and...
Source: zapier.com

Social recommendations and mentions

Based on our record, HelpScout seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SmartKarrot mentions (0)

We have not tracked any mentions of SmartKarrot yet. Tracking of SmartKarrot recommendations started around Mar 2021.

HelpScout mentions (2)

  • Makers, what are the tools you can't live without?
    Slack for communication Helpscout for customer support Calendly for meeting scheduling Usermaven for website and product analytics Contentstudio.io for social media management. Source: over 1 year ago
  • Have you ever done a product comparison chart on your site?
    Not my site, but Helpscout (https://helpscout.com) has my favorite product comparison model. Source: about 2 years ago

What are some alternatives?

When comparing SmartKarrot and HelpScout, you can also consider the following products

Gainsight - Customer Success for the New Enterprise

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Totango - Totango is a Customer Success Software Platform

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

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