Software Alternatives & Reviews

Smaply VS Medallia

Compare Smaply VS Medallia and see what are their differences

Smaply logo Smaply

Online tool for customer journey maps, personas and stakeholder maps. Try for free. Best hub for customer experience insights. Great customer support.

Medallia logo Medallia

Medallia enables companies to capture customer feedback, understand it in real-time, and take action to improve the customer experience (CX).
  • Smaply Landing page
    Landing page //
    2022-03-09

Smaply is a cloud-based customer experience platform that allows businesses to create personas, journey maps and stakeholder maps and share them with team members. Professionals can utilize the drag-and-drop functionality to add images, texts or video files in journey maps and export them in various formats including PDF, PowerPoint, Excel and PNG.

Using Smaply's collaborative platform, enterprises can grant-role based access to specific employees, invite user comments on maps and share live links with several recipients. It enables managers to create individual personas for clients by uploading images and adding important highlights relevant to the customer's journey. Additionally, it comes with an administrative dashboard, which helps users view ongoing projects and retrieve the details of specific stakeholders via search functionality.

Pricing is available on monthly and annual subscriptions. Support is extended via phone, email and other online measures.

  • Medallia Landing page
    Landing page //
    2023-10-17

  www.medallia.comSoftware by Medallia

Smaply

Website
smaply.com
$ Details
freemium €19.0 / Monthly (Basic plan, billed monthly per user)
Platforms
Www.smaply.com

Medallia

Pricing URL
-
$ Details
-
Platforms
-

Smaply videos

Why to use a digital tool for customer journey maps

More videos:

  • Review - Create a Customer Journey Map using Smaply
  • Tutorial - How to create a customer journey map with Smaply (Part 2)

Medallia videos

Medallia Experience Cloud in Action

More videos:

  • Review - Medallia for Retail: Solution Overview
  • Review - Medallia for B2B: Solution Overview

Category Popularity

0-100% (relative to Smaply and Medallia)
Customer Journey
100 100%
0% 0
Surveys
0 0%
100% 100
Marketing Platform
100 100%
0% 0
Customer Feedback
0 0%
100% 100

User comments

Share your experience with using Smaply and Medallia. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Medallia seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Smaply mentions (0)

We have not tracked any mentions of Smaply yet. Tracking of Smaply recommendations started around Mar 2021.

Medallia mentions (1)

What are some alternatives?

When comparing Smaply and Medallia, you can also consider the following products

Uxpressia - Create customer journey maps, personas & impact maps online

Qualtrics - Qualtrics is the most trusted research platform, helping brands make crucial business decisions. From surveys to insights to action.

Custellence - Custellence is the most easy to use Customer Journey Mapping Tool built for customer journey managers and CX workers. The tool saves time and gives you confidence by having an intuitive interface and the right amount of journey mapping smartness

Qualtrics Customer Experience - Qualtrics Customer Experience software makes it easy to monitor, respond & improve every key moment along the customer journey. Request a demo today!

Pointillist - Pointillist is a customer journey analytics software that allows users to know about the whole experience of customers when they visited their website.

Wootric - Wootric is software that allows apps and websites to take customer satisfaction surveys so that you can properly gauge the popularity and success of your app through the eyes of the people using it. Read more about Wootric.