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Simplify360 VS Google Forms

Compare Simplify360 VS Google Forms and see what are their differences

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Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
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Simplify360 logo Simplify360

An Omnichannel platform that can help you manage and automate customer support across Social Media Channels, Email, Live Chat. Manage Ecom., App and Location reviews. Understand your audience with enhanced Social Listening.

Google Forms logo Google Forms

Simple web forms from Google.
  • Simplify360 Landing page
    Landing page //
    2023-09-06

Simplify360 is an omnichannel AI-based customer service software that helps you support customers through traditional channels like Email as well as social media channels like Facebook,Twitter, Instagram.

Simplify360 can help you automate live chats with AI based chatbots actoss instant messengers including WhatsAPP, Facebook & Instagram Messenger, Viber, Line etc.

It can also help you manage reviews across e-commerce (Flipkart, Amazaon etc.) , locations (Google, Facebook, Zomato, Yelp, etc.) and App Stores.

Simplify360 comes with best in class analytics and social media listening capabilities.

  • Google Forms Landing page
    Landing page //
    2022-01-31

Simplify360 features and specs

  • Comprehensive Social Monitoring
    Simplify360 offers extensive social media monitoring capabilities, allowing businesses to track mentions, brand sentiment, and competitor activity across various platforms.
  • Omni-Channel Engagement
    The platform supports engagement across multiple channels including social media, email, and live chat, enabling a unified approach to customer interactions.
  • Robust Analytics
    Provides detailed analytics and reporting tools that help businesses understand customer behavior and improve decision-making.
  • Customizable Dashboards
    Simplify360 allows users to create customizable dashboards tailored to specific needs, providing relevant metrics at a glance.
  • AI-Driven Insights
    Leverages artificial intelligence to provide predictive analytics and insights, helping businesses anticipate customer needs and trends.

Possible disadvantages of Simplify360

  • Complexity for Beginners
    The platform's extensive features and options may present a steep learning curve for new or inexperienced users.
  • Pricing Structure
    May have a complex or premium pricing model that can be a barrier for small businesses or startups with limited budgets.
  • Integration Limitations
    While it supports many platforms, certain niche platforms or specific business software might not be directly integrated.
  • Customer Support Limitations
    Some users may experience delays or limitations in customer support response times, affecting issue resolution speed.
  • Limited Offline Support
    Primarily focused on digital channels, the platform may offer limited support for offline or traditional media monitoring.

Google Forms features and specs

  • User-Friendly Interface
    Google Forms offers a simple and intuitive interface, making it easy for users of all skill levels to create forms quickly.
  • Integration with Google Sheets
    Responses collected through Google Forms can be automatically sent to Google Sheets, facilitating data analysis and record-keeping.
  • Templates
    Google Forms provides a variety of pre-built templates that can be used as a starting point, saving time on form creation.
  • Collaboration Features
    Multiple users can collaborate in real-time on the creation and editing of forms, enhancing teamwork and productivity.
  • Free to Use
    Google Forms is free to use, making it an accessible tool for individuals and organizations without budget constraints.
  • Conditional Logic
    Supports conditional logic (skipping logic), allowing the form to change based on user responses.
  • Customization Options
    Users can customize the appearance of forms with themes, colors, and images to match their brand or personal style.
  • Accessibility and Mobile-Friendly
    Forms are responsive and can be accessed on various devices, including smartphones and tablets.

Possible disadvantages of Google Forms

  • Limited Customization
    While Google Forms offers basic customization, there are limitations in comparison to paid survey tools that allow for more advanced design capabilities.
  • Functionality for Advanced Data Collection
    Google Forms may lack some advanced data collection features such as advanced branching logic and question piping that are available in premium survey tools.
  • Limited Response Types
    Although it supports a variety of question types, it may not cover all niche functionality needs, such as certain interactive question formats.
  • Privacy Concerns
    As with any Google product, there may be concerns regarding data privacy and security, especially for sensitive information.
  • No Offline Access
    Google Forms requires an internet connection to create and respond to forms, limiting its use in offline environments.
  • Email Login Required
    Respondents may need to sign in with a Google account to complete certain forms, which can be a barrier for some users.
  • Limited Reporting Tools
    The built-in reporting features are basic, and users may need to export data to other tools for more in-depth analysis.

Analysis of Google Forms

Overall verdict

  • Yes, Google Forms is generally considered good, especially for individuals or organizations looking for a straightforward and effective way to gather information and feedback. It is reliable, user-friendly, and offers sufficient features for most basic to intermediate needs.

Why this product is good

  • Google Forms is a popular tool due to its ease of use, intuitive interface, and seamless integration with other Google services. It allows users to quickly create surveys, quizzes, and forms without needing advanced technical skills. The tool is accessible from any device with internet access, making it convenient for users on the go. Furthermore, it offers a variety of question types, customizable templates, and real-time response collection and analysis, which enhances its functionality.

Recommended for

  • Educators for quizzes and surveys in classrooms
  • Businesses for gathering customer feedback
  • Event planners to collect RSVPs and preferences
  • Researchers conducting simple surveys
  • HR teams for internal feedback and employee satisfaction surveys

Simplify360 videos

+ Add

Introduction Simplify360 : The Best Social Customer Service Platform

More videos:

  • Review - Social Media Monitoring using Simplify360
  • Review - Simplify360 for Engaging and Publishing on Social Media

Google Forms videos

+ Add

Review Google Forms responses

More videos:

  • Tutorial - Google Forms Full Tutorial From Start To Finish - How To Use Google Forms
  • Review - A tour of Google Forms

Category Popularity

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Simplify360

Google Forms

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Surveys
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Surveys
100% 100
Customer Support
100 100%
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User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Simplify360 and Google Forms

Simplify360 Reviews

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Google Forms Reviews

  1. Ural_Taras
    Very convenient software!

    Helps my company solve many issues. We collect information from clients and employees. We conduct surveys and collect data. Very useful software. Helps form a common opinion, conduct analysis and analytics.

    🏁 Competitors: Survio
    👍 Pros:    Speed|Visual|Functionality
  2. ✓ Adrian | Mobile Forms - Digital Inspections - Enterprise Checklists - Data collection
    · Marketing at Mobile Forms ·
    A good beginners tool to start your digital transformation.

    One of our customers said: Our small mining operation needed to go from paper based process to digital forms. At first, Google forms allowed us to use this Web-based platform that lets individuals and businesses of all sizes build customizable forms to conduct surveys and generate real-time response charts.

    We saw that a small sample of our field workers quickly adopted the new way of working.

    Step 1: accomplished.

    Now unto step 2.

    How do we deploy this unto our whole team? We needed email notifications, offline response collection when without wifi on the field. Our CIO and his director of operations needed deep data and trends analysis as well. Our inspectors, when doing their audits, needed to capture approx. 25 high definition pictures, some audio notes and a video which wasn't really possible with google forms.

    So, we can 100% credit the use of google forms to our transition towards a paperless process, but as we navigated saashub.com a little more, we were able to discover a world of alternatives. We strongly suggest to start using google forms before undergoing a big implementation plan towards such enterprise level inspection tools like nspek or even cheaper solutions like prontoforms.

    I am not sure if we would start with google's solution first if we would to do this digital transformation all over, but it did allow us to discover it's limits pretty quickly.

    At some point, we needed custom fields and functions, and none of us was able to code, so the nSpek training that comes with the application definitely sets it's self apart, giving us full autonomy.

    🏁 Competitors: nSpek, ProntoForms
    👍 Pros:    No sign up cost
    👎 Cons:    Customization|Customer support|Data protection and security|No video|No pictures
10 SurveyMonkey Alternatives and Competitors in 2024
Google Forms is a user-friendly platform that allows you to create forms effortlessly. With its intuitive interface, you can select from various question types, customize the design, and add logic for a seamless customer experience throughout.
Source: clickup.com
9 Survey Monkey Alternatives for Your 2024 Market Research
Google Forms will be your choice if you’re looking for a straightforward tool to create surveys without all the fuss. It’s particularly good for anyone who needs to whip up quick polls or surveys with a clean, user-friendly interface.
Source: www.fullsession.io
12 Easy Test Maker Alternatives
Google Forms is a Google Suite tool that comes with Google Drive. Users may quickly develop quizzes and get the results instantly, thanks to its simple and easy design
Source: training.safetyculture.com
Alternatives to Deferendum
SurveyMonkey and Google Forms: These survey tools are designed for collecting feedback and data, whereas Deferendum is focused on group decision-making. Deferendum allows members to not only voice their opinions but also participate in the decision-making process and vote on proposed solutions.
Source: deferendum.com
Typeform Alternatives: Tools for Surveys, Forms, and Quizzes
Overall, online reviews suggest Typeform is like a paid version of Google Forms that doesn’t provide any benefits over the free tool. Moreover, Google Forms does not have a response limit, while that is Typeforms most prominent criticism.
Source: survicate.com

What are some alternatives?

When comparing Simplify360 and Google Forms, you can also consider the following products

Gladly - Gladly develops a communication interface that allows agents and customers to converse across voice, email, SMS, and social media.

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Alphachat.ai - AlphaChat is a no code platform for automating customer service chat with Natural Language Understanding Conversational AI.

Typeform - Create beautiful, next-generation online forms with Typeform, the form & survey builder that makes asking questions easy & human on any device. Try it FREE!

Cognigy.AI - Conversational AI across the organization - service, operations, marketing, sales and HR.

Jotform - Free Online Form Builder & Form Creator

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