ServiceNow

Website

servicenow.com

Pricing URL

-

$ Details

-

Platforms

-

Release Date

-

Categories

#Help Desk #Service Desk #Customer Support #IT Service Management

Servicely.ai

Website

servicely.ai

Pricing URL

Official Servicely.ai Pricing

$ Details

paid Free Trial

Platforms

Browser

Release Date

2019 January

Categories

#IT Service Management #Service Desk #Digital Transformation #Help Desk #AI

ServiceNow features and specs

• Comprehensive IT Service Management
  ServiceNow provides a wide range of ITSM functionalities like incident management, problem management, change management, and asset management, making it a robust tool for IT operations.
• Customizable
  The platform is highly customizable, allowing organizations to tailor workflows, reports, and dashboards to meet specific business needs.
• Integration Capabilities
  ServiceNow integrates easily with other enterprise systems like ERP, CRM, and monitoring tools, facilitating cross-departmental collaboration and data sharing.
• Scalability
  The platform is scalable and can grow with your organization, making it suitable for both small businesses and large enterprises.
• Automation
  ServiceNow offers powerful automation features that can streamline routine tasks and processes, reducing manual effort and errors.
• Cloud-Based
  As a SaaS platform, ServiceNow delivers regular updates and patches, ensures uptime, and offers high availability, eliminating the need for on-premises infrastructure.

Possible disadvantages of ServiceNow

• Cost
  ServiceNow can be expensive, particularly for small to mid-sized businesses, given its licensing and implementation costs.
• Complexity
  The platform can be complex to implement and configure, requiring specialized skills and potentially leading to a steep learning curve for new users.
• Performance
  There can be performance issues during peak times if the system is not properly tuned, which can affect usability.
• Customization Challenges
  While highly customizable, extensive changes can lead to difficulties with future updates and maintenance, as customizations may need to be re-applied or re-configured.
• Vendor Lock-In
  Being deeply tied into ServiceNow's ecosystem can make it difficult to switch vendors or platforms without substantial cost and effort.
• User Interface
  While powerful, the user interface can sometimes be seen as less intuitive compared to more modern, lightweight solutions.

Servicely.ai features and specs

• Incident Management
  ITIL Incident with automated Incident resolution and assignment
• Problem Management
  ITIL Problem Management
• Change management
  ITIL Change management with impact and Forward Schedule of Change
• Request tracking & automation
  Request management with workflows and approvals
• Self Service Portal
  Self-service portal with knowledge and AI-powered virtual agent
• Service catalog
  Service catalog with workflows and approvals
• IT Asset Management
  Hardware and Software Asset Management
• Knowledge Management
  Knowledge management
• Automated workflow
  AI-powered workflow
• Dashboards & visualizations
  Dashboards and reporting
• Workflow Management
  Build custom workflows for any business process
• SaaS
  Native SaaS with common browser support
• Mobile App
  Access from anywhere with any device

Analysis of ServiceNow

User Experience | What is ServiceNow and How Can It Help Me Do My Job?

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