Software Alternatives & Reviews

Servicely.ai VS ProactivaNET Service Desk

Compare Servicely.ai VS ProactivaNET Service Desk and see what are their differences

Servicely.ai logo Servicely.ai

IT Service Management (ITSM) | Intelligent Platform | AI-Powered Service Management

ProactivaNET Service Desk logo ProactivaNET Service Desk

Proactivanet is a comprehensive tool for IT Asset Management (ITAM) and IT service management (ITSM).
  • Servicely.ai Landing page
    Landing page //
    2023-01-05

Servicely is the industry's first native AI-powered service management platform designed to help customers automate workflows and augment their agent workforce. With ITIL aligned processes, users are able to migrate in days rather than months with extensible features that ensure there will be no limitations on supporting your business needs!

  • ProactivaNET Service Desk Landing page
    Landing page //
    2022-11-28

Proactivanet is the optimal combination of agility and power as it covers 100% of your needs with less investment, in very agile implementation times and with less effort. With Proactivanet Discovery & Asset Management you have complete control of your entire IT estate, discovering up to 110% of your assets, those you know and those you don't know. With this total control of your assets and software licenses you save costs and keep your infrastructure completely secure. All this in an automatic and completely unattended way. With Proactivanet Service Desk you optimize employee experience, automate IT processes and improve support productivity. It is certified in 13 PinkVERIFY 2011 processes and in ITIL Software Scheme maximum gold level. In addition, Proactivanet has been recognized as a Customers' Choice 2021 according to Gartner's Voice of the Customer Peer Insights. It has recently been certified 14 processes in ITIL 4 by Serview.

Servicely.ai

$ Details
paid Free Trial
Platforms
Browser
Release Date
2019 January

ProactivaNET Service Desk

Pricing URL
-
$ Details
-
Platforms
-
Release Date
1996 November

Servicely.ai features and specs

  • Incident Management: ITIL Incident with automated Incident resolution and assignment
  • Problem Management: ITIL Problem Management
  • Change management: ITIL Change management with impact and Forward Schedule of Change
  • Request tracking & automation: Request management with workflows and approvals
  • Self Service Portal: Self-service portal with knowledge and AI-powered virtual agent
  • Service catalog: Service catalog with workflows and approvals
  • IT Asset Management: Hardware and Software Asset Management
  • Knowledge Management: Knowledge management
  • Automated workflow: AI-powered workflow
  • Dashboards & visualizations: Dashboards and reporting
  • Workflow Management: Build custom workflows for any business process
  • SaaS: Native SaaS with common browser support
  • Mobile App: Access from anywhere with any device

ProactivaNET Service Desk features and specs

No features have been listed yet.

Servicely.ai videos

Introduction to AI-Powered ITSM

More videos:

  • Review - Servicely.ai automatically resolving requests based on Learning by Observing Service Desk Agents

ProactivaNET Service Desk videos

Proactivanet Service Desk

Category Popularity

0-100% (relative to Servicely.ai and ProactivaNET Service Desk)
Help Desk
28 28%
72% 72
Service Desk
36 36%
64% 64
Project Management
44 44%
56% 56
IT Service Management
100 100%
0% 0

User comments

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What are some alternatives?

When comparing Servicely.ai and ProactivaNET Service Desk, you can also consider the following products

ServiceNow - ServiceNow automates and manages global enterprise service relationships. Create a single system of record for enterprise services, automate manual tasks, consolidate legacy ITIL systems.

EasyVista - EasyVista provides ITSM, ITAM, ITFM and non-IT service delivery solution.

Jira Service Desk - IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.

BMC Remedy - IT Service Management Suite

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

SolarWinds Service Desk - An IT service management (ITSM) solution that understands what it takes to successfully manage your employee services. Try Solarwinds Service Desk for free!