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ServiceDesk Plus MSP VS Zendesk Support

Compare ServiceDesk Plus MSP VS Zendesk Support and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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ServiceDesk Plus MSP logo ServiceDesk Plus MSP

All-in-one help desk designed specifically for managed service providers. Start your free trial now.

Zendesk Support logo Zendesk Support

Social Customer Support and Help Desk and Ticketing
  • ServiceDesk Plus MSP Landing page
    Landing page //
    2023-02-27
Not present

ServiceDesk Plus MSP videos

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Zendesk Support videos

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Introduction to Zendesk Support (for beginners)

Category Popularity

0-100% (relative to ServiceDesk Plus MSP and Zendesk Support)

ServiceDesk Plus MSP

Zendesk Support

Analytics
100 100%
Analytics
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Customer Support
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Customer Support
100% 100
Productivity
100 100%
Productivity
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Help Desk
0 0%
Help Desk
100% 100

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceDesk Plus MSP and Zendesk Support

ServiceDesk Plus MSP Reviews

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Zendesk Support Reviews

The Best Help Desk Software in 2020
Zendesk offers a variety of help desk solutions, but some of them can be broken out into individual packages. For example, the Zendesk Support option gives support teams custom ticketing fields, mobile and web interfaces, SLA management, and multilingual support. Essentially, a ticketing system. In order to add live chat and messaging, you need to also subscribe to Zendesk...
Source: www.jitbit.com
Best helpdesk software of 2020: for ticketing and support
Zendesk Support is a software package that provides organization to put a variety of customer support interactions in one accessible database. It has the features for an efficient workflow, including web widgets, the ability to search a customer’s history, and predefined ticket responses. Another standout feature is integrated surveys for customer satisfaction ratings,...
Source: www.techradar.com
5 Amazing Help Desk Apps That Will Help You Scale Your Customer Support
Next up, we have Zendesk Support. This is a popular help desk app, and it’s used by major companies such as Uber, Squarespace, Fossil, and Vimeo. The big selling point is better integration with your other departments. When you combine it with the other tools provided by Zendesk, you can focus more on customer experience rather than just ticket support. That being said, even...
Source: www.ltvplus.com

What are some alternatives?

When comparing ServiceDesk Plus MSP and Zendesk Support, you can also consider the following products

Applegate PRO - Applegate Marketplace helps buyers source the products and services they require for their business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ecommerce Platform - Ecommerce Platforms is an unbiased review site that shows the good, great, bad, and ugly of online store building and ecommerce shopping cart software.

Zoho Desk - Industry's first context-aware Helpdesk Software

21Brains - 21Brains is a note taking app for procurement professionals.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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