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ServiceDesk Plus MSP VS Salesforce Service Cloud

Compare ServiceDesk Plus MSP VS Salesforce Service Cloud and see what are their differences

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Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

ServiceDesk Plus MSP logo ServiceDesk Plus MSP

All-in-one help desk designed specifically for managed service providers. Start your free trial now.

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.
  • ServiceDesk Plus MSP Landing page
    Landing page //
    2023-02-27
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09

ServiceDesk Plus MSP videos

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Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Category Popularity

0-100% (relative to ServiceDesk Plus MSP and Salesforce Service Cloud)

ServiceDesk Plus MSP

Salesforce Service Cloud

Productivity
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Help Desk
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Help Desk
100% 100
Shipping
100 100%
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Reviews

These are some of the external sources and on-site user reviews we've used to compare ServiceDesk Plus MSP and Salesforce Service Cloud

ServiceDesk Plus MSP Reviews

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Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

What are some alternatives?

When comparing ServiceDesk Plus MSP and Salesforce Service Cloud, you can also consider the following products

Applegate PRO - Applegate Marketplace helps buyers source the products and services they require for their business.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Ecommerce Platform - Ecommerce Platforms is an unbiased review site that shows the good, great, bad, and ugly of online store building and ecommerce shopping cart software.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

21Brains - 21Brains is a note taking app for procurement professionals.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

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