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Service Hub VS Jira Service Desk

Compare Service Hub VS Jira Service Desk and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
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Service Hub logo Service Hub

The Services Hub helps customers stay connected and be proactive by providing visibility into their Microsoft products and services, training and support resources customized for them, and solution monitoring to help ​prevent and resolve issues fast…

Jira Service Desk logo Jira Service Desk

IT service desk and customer service software by Jira Service Desk. Powerful ticketing system used by 25,000+ organizations. Try it free today.
  • Service Hub Landing page
    Landing page //
    2022-11-12
  • Jira Service Desk Landing page
    Landing page //
    2023-09-13

Service Hub videos

No Service Hub videos yet. You could help us improve this page by suggesting one.

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Jira Service Desk videos

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Introduction to Jira Service Desk

More videos:

  • Review - Jira Service Desk
  • Review - JIRA Service Desk at Spotify

Category Popularity

0-100% (relative to Service Hub and Jira Service Desk)

Service Hub

Jira Service Desk

Customer Support
8 8%
Customer Support
92% 92
Help Desk
3 3%
Help Desk
97% 97
Customer Service
100 100%
Customer Service
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

Share your experience with using Service Hub and Jira Service Desk. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Service Hub and Jira Service Desk

Service Hub Reviews

We have no reviews of Service Hub yet.
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Jira Service Desk Reviews

Top IT Management Software 2021
Jira Service Desk is an IT management system that focuses on helping growing companies move away from email as a means of asking for technical support. In fact, Jira offers a self-service portal to help your employees solve problems without involving IT whenever possible. The knowledge base brings the most relevant results to the top based on what they search for, or, if...
Source: www.itbusinessedge.com
The Best Help Desk Software in 2020
Jira Service Desk is Atlassian's contribution to the help desk software market. Since they already offer a widely-used project and issue tracking system called Jira Software, Jira Service Desk is often a natural choice for those who already use their software. Because it's designed by the same company, integration with existing Jira applications is painless. Additional...
Source: www.jitbit.com
Top 10 Alternatives to Zendesk: Analysis of Leading Help Desk Software Solutions
Issues can be submitted as tickets or resolved through a self-service portal. The open-source platform adapts to core helpdesk functionalities like customer portal, knowledge base, collaboration interface and performance metrics. However, if you lack an I.T. team you might want to consider the out-of-the-box JIRA Service Desk alternatives we have in the list.
Source: financesonline.com

Social recommendations and mentions

Based on our record, Service Hub seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Service Hub mentions (2)

  • My experience installing windows 11 on unsupported hardware
    No, youre just interpreting it wrong, because the announcement wasnt for you. Its for Enterprise users. Source: over 2 years ago
  • Windows 11: why is my barely 3 year old PC and laptop not supported?
    I wasnt referring to the Microsoft forums/community. I mean THEIR support for Enterprise users only thats how I know almost no one has a clue about it even existing, and will not be affected by a lack of support from Microsoft they never had. Source: over 2 years ago

Jira Service Desk mentions (0)

We have not tracked any mentions of Jira Service Desk yet. Tracking of Jira Service Desk recommendations started around Mar 2021.

What are some alternatives?

When comparing Service Hub and Jira Service Desk, you can also consider the following products

Zendesk Support - Social Customer Support and Help Desk and Ticketing

Freshservice - Freshservice: the one-stop cloud solution for all your IT management needs.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Salesforce Service Cloud - Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

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