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SendBird VS ViiBE.co

Compare SendBird VS ViiBE.co and see what are their differences

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SendBird logo SendBird

SendBird is messaging-as-a-service.

ViiBE.co logo ViiBE.co

The web technology of video assistance and ticketing system designed for technical support and after-sales services.
  • SendBird Landing page
    Landing page //
    2023-08-17
  • ViiBE.co Landing page
    Landing page //
    2023-08-22

What is ViiBE?

ViiBE is the web technology of video assistance and ticketing system designed for technical support and after-sales services. ViiBE promises the best remote diagnosis thanks to live video streaming combined with AR and collaborative tools. ViiBE helps you optimise your customer experience and reduce on-site travels.

With ViiBE, you can optimise First Contact Resolution up to 25%, NPS over 40%, and reduce Tech dispatch by 20%.

In one click and without download, you have access to the communication interface. Here an expert can send a link to the person in need of assistance to start the call. In one click, this person will have access to a ViiBE video communication with the expert. They can then use various collaborative tools to diagnose and solve the problem.

When the communication ends, all parties are asked to give their opinions about the quality of the call. This exit ticket helps track KPIs such as NPS, FCR, and customer satisfaction. Each communication creates a new ticket, and if a situation requires multiple calls to resolve the issue, all of the calls relevant to the situation will be located in the same ticket.

SendBird features and specs

No features have been listed yet.

ViiBE.co features and specs

  • Snapshot: Yes
  • Live Chat & In-App-Messaging: Yes
  • Screen sharing: yes
  • White Labeling: YES
  • Call Forward: Yes
  • QR Code Implementation: Yes
  • Knowledge Management: Yes
  • Real time collaboration: Yes
  • Easy to Set-up and use: Yes
  • Secure & Scalable: Yes
  • User And Group Management: Yes

SendBird videos

+ Add

Sendbird Launches the Sendbird Calls API for In-app Voice and Video

More videos:

  • Review - The Beginning of SendBird and Entering Silicon Valley

ViiBE.co videos

+ Add

Optimize technical support and after-sales services with ViiBE

Category Popularity

0-100% (relative to SendBird and ViiBE.co)

SendBird

ViiBE.co

Communication
100 100%
Communication
0% 0
Customer Support
0 0%
Customer Support
100% 100
Chat SDK
100 100%
Chat SDK
0% 0
Remote Support
0 0%
Remote Support
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare SendBird and ViiBE.co

SendBird Reviews

15 Best Twilio Alternatives 2022
Therefore, the biggest Sendbird’s advantage is something Twilio can’t do, and it’s to make an app social which is why Sendbird might be the right alternative for you if you run an app.
Source: rigorousthemes.com

ViiBE.co Reviews

We have no reviews of ViiBE.co yet.
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Social recommendations and mentions

Based on our record, SendBird seems to be more popular. It has been mentiond 13 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

SendBird mentions (13)

  • WebSocket vs. HTTP communication protocols
    Fortunately, you don’t need to choose one over the other. The two communication protocols can, and often should, be used together, allowing each to do what it does best. If you need to implement real-time communication and streaming functionality in your applications, check out Sendbird. Sendbird’s APIs and client SDKs handle the technical heavy lifting for in-app chat, calls, and live streaming. Sendbird’s chat... - Source: dev.to / 3 months ago
  • SwiftUI vs. UIKit: What is the best choice for building an iOS user interface in 2024?
    After you've analyzed the SwiftUI vs. UIkit comparison, consider adding customer communications to your app to enhance user engagement, retention, and CSAT. You can do this with Sendbird, an all-in-one communications API platform for web and mobile apps. Sendbird's highly abstracted APIs empower developers to build robust and scalable communication experiences (for chat, notifications, and in-app calls) across web... - Source: dev.to / 3 months ago
  • 5 Best Instant Messaging APIs
    Sendbird Chat enables developers to implement chat and instant messaging by providing an SDK with ready-made chat UI components. They cover all the essential features you might expect, including voice and video, which makes it possible to deliver a comprehensive experience. - Source: dev.to / 3 months ago
  • Custom vs. off-the-shelf React web notification systems: Which is better?
    Sendbird focuses on in-app messaging but also offers push notifications. It's designed to be highly customizable and can be a great fit if you want to offer your users a more interactive experience. - Source: dev.to / 7 months ago
  • Sendbird and LiveRamp Partner to Enable Marketers to Personalize Every Experience by Connecting First-Party Data While Enhancing Privacy
    Sendbird, the global in-app conversations platform with over 300 million monthly active users, today announced a new partnership with LiveRamp, the leading data collaboration platform, to enable joint customers to leverage their highly valuable first-party data to personalize in-app chat and messaging while protecting users' privacy. Joint customers of Sendbird and LiveRamp can now power personalized experiences... Source: 9 months ago
View more

ViiBE.co mentions (0)

We have not tracked any mentions of ViiBE.co yet. Tracking of ViiBE.co recommendations started around Mar 2021.

What are some alternatives?

When comparing SendBird and ViiBE.co, you can also consider the following products

Twilio - Brings voice and messaging to your web and mobile applications.

TechSee - Intelligent visual customer support solution

MirrorFly - World's Most Scalable Voice, Video & Chat SDK for Small, Medium & Enterprises

SightCall - SightCall offers comprehensive real-time video APIs and Mobile SDKs that makes it simple to embed...

Chat by Stream - Build and ship in app messaging in a few hours

Blitzz - Blitzz provides software for Remote Video Inspections and Customer Support over Live Video.

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