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Salesforce Service Cloud VS Sparkcentral

Compare Salesforce Service Cloud VS Sparkcentral and see what are their differences

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Transform your IT service delivery with SysAid's seamless automation, ensuring a consistently exceptional experience for all users effortlessly featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Sparkcentral logo Sparkcentral

Good old fashioned customer service, delivered in a high tech way
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Sparkcentral Landing page
    Landing page //
    2023-07-15

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Sparkcentral videos

+ Add

Sparkcentral Employee Reviews - Q3 2018

More videos:

  • Review - Sparkcentral Culture - October 2017

Category Popularity

0-100% (relative to Salesforce Service Cloud and Sparkcentral)

Salesforce Service Cloud

Sparkcentral

Help Desk
95 95%
Help Desk
5% 5
Customer Support
93 93%
Customer Support
7% 7
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0
Customer Service
91 91%
Customer Service
9% 9

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Sparkcentral

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Sparkcentral Reviews

We have no reviews of Sparkcentral yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and Sparkcentral, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Conversocial - Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Brand Embassy - Brand Embassy is social customer service software.

Zoho Desk - Industry's first context-aware Helpdesk Software

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