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Salesforce Service Cloud VS Conversocial

Compare Salesforce Service Cloud VS Conversocial and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Conversocial logo Conversocial

Conversocial is The Digital Care Platform for Social Messaging, creating a clear digital path for brand and consumer engagement.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Conversocial Landing page
    Landing page //
    2023-05-11

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Conversocial videos

+ Add

Review of Conversocial For Social Media Monitoring And Engaging

More videos:

  • Review - Conversocial: The Digital Customer Care Platform for Social Messaging
  • Review - Conversocial - The Customer Care Platform for Messaging

Category Popularity

0-100% (relative to Salesforce Service Cloud and Conversocial)

Salesforce Service Cloud

Conversocial

Help Desk
96 96%
Help Desk
4% 4
Customer Support
89 89%
Customer Support
11% 11
CRM
0 0%
CRM
100% 100
Help Desk And Ticketing
100 100%
Help Desk And Ticketing
0% 0

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Conversocial

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Conversocial Reviews

We have no reviews of Conversocial yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and Conversocial, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Drift - A messaging app that helps you grow your business.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Userlike - Userlike is free live chat software for website and mobile support.

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