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Salesforce Service Cloud VS Salesforce Platform

Compare Salesforce Service Cloud VS Salesforce Platform and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Salesforce Platform logo Salesforce Platform

Salesforce Platform is a comprehensive PaaS solution that paves the way for the developers to test, build, and mitigate the issues in the cloud application before the final deployment.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Salesforce Platform Landing page
    Landing page //
    2023-06-05

Salesforce Service Cloud videos

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Salesforce Service Cloud Overview Demo

Salesforce Platform videos

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Salesforce Platform Overview (1)

Category Popularity

0-100% (relative to Salesforce Service Cloud and Salesforce Platform)

Salesforce Service Cloud

Salesforce Platform

Help Desk
100 100%
Help Desk
0% 0
Cloud Computing
0 0%
Cloud Computing
100% 100
Customer Support
100 100%
Customer Support
0% 0
Cloud Hosting
0 0%
Cloud Hosting
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Salesforce Platform

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Salesforce Platform Reviews

3 easy app makers you can start on today
Salesforce Platform: If you use the popular customer relationship management system, Salesforce’s low-code tools allow you to build custom apps that can include AI and connect with the company’s various cloud services.
Source: www.intheblack.com

What are some alternatives?

When comparing Salesforce Service Cloud and Salesforce Platform, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Google App Engine - A powerful platform to build web and mobile apps that scale automatically.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Dokku - Docker powered mini-Heroku in around 100 lines of Bash

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Google Cloud Functions - A serverless platform for building event-based microservices.

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