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Salesforce Service Cloud VS Planhat

Compare Salesforce Service Cloud VS Planhat and see what are their differences

BoldDesk
Premium Customer Service Software to manage your customer support. Manage support email, publish self-help articles, and automate repetitive tasks. featured
Contents:
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  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Planhat logo Planhat

Customer success has changed. Meet the modern Customer Platform!
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Planhat Landing page
    Landing page //
    2023-08-24

Planhat is a customer platform built to give insights, manage workflow and drive customer experience. Planhat is helping hundreds of modern technology companies worldwide center their business around their customers in order to maximize customer success and customer lifetime value.

Built for everyone from the CSM to the C-Suite, the platform allows you to unify your customer data, to set goals and ideal outcomes, and to enhance the customer journey with features like playbooks, automation and collaboration.

The company was founded in Stockholm, Sweden in 2014 and has a team of 100+ people across Europe, North America, South America, and APAC. Read more at www.planhat.com.

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Planhat videos

+ Add

Webinar: Customer Success Lifecycle Journey Maps | Planhat

Category Popularity

0-100% (relative to Salesforce Service Cloud and Planhat)

Salesforce Service Cloud

Planhat

Help Desk
92 92%
Help Desk
8% 8
Customer Success
0 0%
Customer Success
100% 100
Customer Support
100 100%
Customer Support
0% 0
Customer Experience Management
0 0%
Customer Experience Management
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Planhat

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Planhat Reviews

We have no reviews of Planhat yet.
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What are some alternatives?

When comparing Salesforce Service Cloud and Planhat, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Churnzero - ChurnZero is the Customer Success Platform built for growing SaaS and subscription businesses.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Totango - Totango is a Customer Success Software Platform

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Gainsight - Customer Success for the New Enterprise

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