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Salesforce Service Cloud VS Icypeas

Compare Salesforce Service Cloud VS Icypeas and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

Icypeas logo Icypeas

This email finder has the capacity to bypass catch-alls
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04
  • Icypeas
    Image date //
    2024-01-04

  • Pay for verified emails only. We charge 1 credit only if your email search is successful.
  • Bypass catch-alls and reach out to untapped leads.
  • Minimize your bounce rate and preserve your email deliverability.

Salesforce Service Cloud features and specs

No features have been listed yet.

Icypeas features and specs

  • Email finder: Yes
  • Email verifier: Yes
  • Domain scan: Yes
  • Catch-all bypass: Yes

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

Icypeas videos

+ Add

Product Tour

More videos:

  • Demo - 1-min Explainer

Category Popularity

0-100% (relative to Salesforce Service Cloud and Icypeas)

Salesforce Service Cloud

Icypeas

Help Desk
100 100%
Help Desk
0% 0
Lead Generation
0 0%
Lead Generation
100% 100
Customer Support
100 100%
Customer Support
0% 0
Email Finder
0 0%
Email Finder
100% 100

Questions and Answers

As answered by people managing Salesforce Service Cloud and Icypeas.

What makes your product unique?

Icypeas's answer:

Icypeas has an unparalleled capacity to verify catch-all emails. It allows you to reach out to untapped leads.

Why should a person choose your product over its competitors?

Icypeas's answer:

Icypeas is a good choice if you care about email discovery rate and bounce rate.

Honest drawbacks: - we are not an all-in-one platform like Apollo.io, which is a lead database, an enrichment tool and an outreach solution, whereas Icypeas focusses on enrichment only. - our response time (for an email search) is between 1 and 5 minutes. It is longer than all our competitors. This is true for single searches, not for bulk searches. When it comes to bulk searches, we are way faster than the competition (because we have a huge capacity to parallelize requests).

How would you describe your primary audience?

Icypeas's answer:

Salespeople in B2B SaaS companies and lead generation agencies.

Which are the primary technologies used for building your product?

Icypeas's answer:

Node.js, Vue.js, Elasticsearch, MongoDB. We plan to replace Node with Rust soon.

User comments

Share your experience with using Salesforce Service Cloud and Icypeas. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and Icypeas

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
Source: www.bolddesk.com
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

Icypeas Reviews

We have no reviews of Icypeas yet.
Be the first one to post

What are some alternatives?

When comparing Salesforce Service Cloud and Icypeas, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Dropcontact - Get the sh** out of your contact data

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Apollo.io - Apollo’s predictive prospecting, sales engagement, and actionable analytics help the teams to reach its full revenue potential.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Hunter - Find all the email addresses related to a domain

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