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Salesforce Service Cloud VS fieldd

Compare Salesforce Service Cloud VS fieldd and see what are their differences

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  3. » Reviews
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

fieldd logo fieldd

Make it easier for customers to book your services online | Scheduling, POS, APP | Complete more jobs and grow your business with an online booking system.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • fieldd Landing page
    Landing page //
    2022-03-26

Make it easier for customers to book your services online. Complete more jobs and grow your business with an online booking system. If you have 1 client or 100,000 clients, 1 staff member or 10,000, fieldd was designed and built to grow with you. This means you can focus on your business. Gain peace of mind knowing fieldd is working in the background.

Grow your mobile service business and build it to scale. Ensure you always have the tools to deliver your service appointments to the highest standard with fieldd.

Salesforce Service Cloud

Website
salesforce.com
Pricing URL
-
$ Details
-
Platforms
-
Release Date
-
Edit details

fieldd

Website
fieldd.co
Pricing URL
Official fieldd Pricing
$ Details
paid Free Trial $49.0 / Monthly (No Setup Fees)
Platforms
Android iOS Windows Browser Web Google Chrome Firefox Safari iPhone Cloud Windows Phone
Release Date
2019 February
Edit details

Salesforce Service Cloud features and specs

No features have been listed yet.

fieldd features and specs

  • Easy to Set-up and use: less than 5 min setup
  • Clean UI: Minimalistic design, focused on providing maximum value to the user without distracting features
  • Analytics and Reporting: Data collection system
  • Mobile prioritized UI: Responsive design optimized for mobile devices
  • Mobile Apps: Apps for iphone and android
  • Payments: Take mobile payments in the field via Cash, Card, Invoice or Gift Vouchers
  • Dispatch Board: Easy to use dispatch boards
  • CRM: YES
  • Automation: Powerful automation
  • Scheduling: Automated or Manual Scheduling
  • AI: Quality Control images
  • GPS Employee Tracking: Yes
  • Communication & Notifications: Staff, Clients & Admin Chat
  • Geofencing: Customisable Zone Mapping
  • Calendar sync: Staff Calendar Management
  • Lead Capture: Lead and Prospecting
  • SMS integration: Email & SMS Marketing
  • Payroll Management: Contractor Payroll
  • Live Tracking: Live Tracking & Updates
  • Custom Branding: Yes
  • Customizable: 5 Minute Customizable Platform

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

fieldd videos

+ Add

fieldd. The Facts.

Category Popularity

0-100% (relative to Salesforce Service Cloud and fieldd)

Salesforce Service Cloud

fieldd

Help Desk
100 100%
Help Desk
0% 0
Field Service Management
0 0%
Field Service Management
100% 100
Customer Support
100 100%
Customer Support
0% 0
Field Management Software
0 0%
Field Management Software
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and fieldd

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

fieldd Reviews

  1. Fieldd is great!!

    We tried lots of scheduling software before we found fieldd. Our staff struggled to arrive on time, and the booking windows other software offered, were inconvenient to our customers. Fieldd launched us to the next level.

    🏁 Competitors: Acuity Scheduling, HouseCall Pro
    👍 Pros:    Appointment scheduling|Easy to use and easy booking|Booking|In-app calendar|Crm|Best customer service
  2. Fieldd transformed our business!

    Fieldd has totally transformed our business from a ‘mom and pop’ operation into the most popular mobile detailer in TN. Fieldd makes booking online so easy for our customers that we literally don’t have to answer the phone anymore.

    🏁 Competitors: HouseCall Pro, Workiz, Jobber, ServiceTitan, Acuity Scheduling, Thryv
    👍 Pros:    Easy to use|Crm|Smart scheduling|Dispatch|Mobile app|Booking page
    👎 Cons:    None so far!

Social recommendations and mentions

Based on our record, fieldd seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

fieldd mentions (1)

  • Best way to run a booking site for a local service
    I run a mobile detailing business in my city and I've been using a newer CRM for mobile services called Fieldd. Through this, customers can create an account, give me their details, book a service, enter their address, and pay online. Works great for my needs and is way cheaper than others I've seen. Alternatively, you could use something like Squarespace for local businesses which will allow customers to book and... Source: about 3 years ago

What are some alternatives?

When comparing Salesforce Service Cloud and fieldd, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Fieldax - Field Service Management - Best Field Service Software for Small and Medium Field Service Businesses

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

OctopusPro - Field service management software

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

ServiceM8 - ServiceM8 (Service Mate) is cloud software that allows you to manage any service business. Manage jobs, produce mobile quotes and invoices on the go. Get Control.

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