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Salesforce Service Cloud VS draw.io

Compare Salesforce Service Cloud VS draw.io and see what are their differences

EcholoN
Holistic service management: service, support + customer care. From Ticketing to Helpdesk, Service Desk, ITSM to Enterprise Service Management featured
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Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

draw.io logo draw.io

Online diagramming application
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • draw.io Landing page
    Landing page //
    2023-07-20

Salesforce Service Cloud videos

+ Add

Salesforce Service Cloud Overview Demo

draw.io videos

+ Add

draw.io - Draw diagrams in the cloud or as an AppImage

More videos:

  • Tutorial - Draw.io Tutorial - Getting Started || How to use Draw.io
  • Review - Creating Entity Relationship Diagrams using Draw.io
  • Review - Using Layers, an advanced draw.io feature
  • Review - Draw.io (aka diagrams.net) Basics
  • Review - Better, faster, stronger; draw.io introduces AI-powered Smart Templates

Category Popularity

0-100% (relative to Salesforce Service Cloud and draw.io)

Salesforce Service Cloud

draw.io

Help Desk
100 100%
Help Desk
0% 0
Diagrams
0 0%
Diagrams
100% 100
Customer Support
100 100%
Customer Support
0% 0
Flowcharts
0 0%
Flowcharts
100% 100

User comments

Share your experience with using Salesforce Service Cloud and draw.io. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and draw.io

Salesforce Service Cloud Reviews

The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
Source: www.quicksprout.com
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...
Source: surveysparrow.com

draw.io Reviews

5 great diagramming tools for enterprise and software architects
Where do you even begin with Diagrams.net, formerly known as Draw.io? Besides being free of charge, it also has a low learning curve, so anyone can quickly start creating diagrams or whiteboards. Many people use Diagrams.net for diagramming business processes, data flows, and networks. You can also modify elements without having to change the entire diagram with this tool.
Source: www.redhat.com
Software Diagrams - Plant UML vs Mermaid
There are many generic diagramming tools that can be used to design software such as diagrams.net (formerly draw.io), Miro, or Lucid Charts. These generic tools do allow a lot of flexibility but end up costing you more time than you intended to align all boxes and arrows and to get the colour schemes just right.
Source: www.dandoescode.com
10 Best Visio Alternatives for Cost Effective Diagramming [2022]
Price may vary from time to time as Draw.io does some promotions and might give discounts as well. You should check their website for the latest prices. Also, the pricing depends upon the features you are taking it for. So, it has very distinctive processing. You’ll get all your options in the right column and the drawing and editing options you’ll get in the space provided...
Source: todaystechworld.com
Top 10 Alternatives to Draw.io / Diagrams.net - Flowchart Maker Reviews
Drawio is a free online software for creating flowcharts and process maps. It is an easy way to create professional diagrams and share them with your team, your clients, or the whole world. Drawio's user-friendly interface lets you drag and drop shapes from our library onto the canvas and format them using our comprehensive set of tools. Drawing charts has never been easier!...
Source: www.zenflowchart.com
Best 8 Free Visual Paradigm Alternatives in 2022
Another cost-efficient option as an alternative to Visual Paradigm is Draw.io. This is an online flowchart maker that you can use for free. Draw.io is absolutely free to use so you won’t have to worry about spending any amount. The only drawback that we saw upon reviewing the tool though, is the lack of templates. It is purely made for flowchart creation so the interface...
Source: gitmind.com

Social recommendations and mentions

Based on our record, draw.io seems to be more popular. It has been mentiond 714 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

draw.io mentions (714)

  • Reactor controller
    Glad you like it! :D Feel free to reuse/edit it for the Steam page if you want. Also happy to send you the draw.io file if you'd like :). Source: about 1 year ago
  • Note taking app
    Shraing, LDAP, sync, reminders are all possible. draw.io can be integrated by an app in nextcloud. Also, there is "Deck" which is a Kanban board for Nextcloud. Source: about 1 year ago
  • Diagramming on Note 2 Air+
    I've been using draw.io web to diagram, but I can't find it on android... Is there any good alternatives? Source: about 1 year ago
  • Tips and tricks for picking up Visio?
    Visio isnt hard, but stencils are a pain in the ass. So, I suggest draw.io instead, also its free and they have both a cloud GUI tool and desktop tool on Git. I have not used visio since 2019. Source: about 1 year ago
  • Creating wiring schematics with ease!
    Adding the desired temperature instead of multiplying by x75 caused my reactor to overheat but maybe I did a mistake in the wiring. :D Why don't you show how you wire your reactor controller by using draw.io with my libraries. ;) You don't have to, of course. Source: about 1 year ago
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What are some alternatives?

When comparing Salesforce Service Cloud and draw.io, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LucidChart - LucidChart is the missing link in online productivity suites. LucidChart allows users to create, collaborate on, and publish attractive flowcharts and other diagrams from a web browser.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

PlantUML - PlantUML is an open-source tool that uses simple textual descriptions to draw UML diagrams.

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

yEd - yEd is a free desktop application to quickly create, import, edit, and automatically arrange diagrams. It runs on Windows, Mac OS X, and Unix/Linux.

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