Software Alternatives, Accelerators & Startups

Salesforce Service Cloud VS commercetools

Compare Salesforce Service Cloud VS commercetools and see what are their differences

Salesforce Service Cloud logo Salesforce Service Cloud

Service Cloud integrates customer service with social networks and provides a self-service customer portal and knowledge base system.

commercetools logo commercetools

Increase business agility, innovate across new business models. Build your commerce architecture of the future with the most flexible commerce API solution.
  • Salesforce Service Cloud Landing page
    Landing page //
    2023-05-09
  • commercetools Landing page
    Landing page //
    2023-10-09

Salesforce Service Cloud videos

Salesforce Service Cloud Overview Demo

commercetools videos

commercetools: Next Generation eCommerce

More videos:

  • Review - Webinar: Contentful + commercetools flexible APIs for content and commerce
  • Review - How commercetools enables true headless commerce | Vue Storefront Summit 2021

Category Popularity

0-100% (relative to Salesforce Service Cloud and commercetools)
Help Desk
100 100%
0% 0
eCommerce Tools
0 0%
100% 100
Customer Support
100 100%
0% 0
Productivity
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Salesforce Service Cloud and commercetools

Salesforce Service Cloud Reviews

10 Best Freshdesk Alternatives for Businesses in 2024
Salesforce Service Cloud is an ideal alternative for teams using Salesforce CRM. Salesforce Service Cloud seamlessly integrates with other Salesforce products to provide a better customer experience.
The Best Help Desk Software in 2020
Salesforce Service Cloud equips every support technician with the productivity tools they need to enhance efficiency. It boasts easy integration with all of the most popular CTI (computer telephony integration), and can even use web services APIs like REST and SOAP (though it is reserved for the Enterprise and Unlimited tiers). CTI can help reduce the amount of time your...
Source: www.jitbit.com
Best Customer Service Software
For example, are you looking for customer service software specifically for live chat? LiveAgent will be a top choice for you. If you want a solution for your field service agents, use Salesforce Service Cloud. There are even tools for customer service, sales, and marketing CRM built into single product bundles.
11 Best Help Desk Software to Totally Check out in 2020!
A powerful cloud-based help desk software, Salesforce Service Cloud, is a child platform of the ubiquitous Salesforce CRM software. Engage your customers through multiple channels, streamline procedures and manage tickets with the help of the tool’s 360-degree view of the clients. Service Cloud offers supportive features like customizable branding, email integration,...

commercetools Reviews

We have no reviews of commercetools yet.
Be the first one to post

Social recommendations and mentions

Based on our record, commercetools seems to be more popular. It has been mentiond 7 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Salesforce Service Cloud mentions (0)

We have not tracked any mentions of Salesforce Service Cloud yet. Tracking of Salesforce Service Cloud recommendations started around Mar 2021.

commercetools mentions (7)

  • Composable Commerce - or: MACH Architectures in E-Commerce
    This is where the "composable" aspect comes fully into play, as we can decide which components from which provider we want to connect. Search? Algolia! — Product catalog? Magento! — Shopping cart and payment process? Commerce Tools! ... And the list of possibilities and decisions to be made does not end here. - Source: dev.to / 10 months ago
  • Top 8 Front-end Trends to Note in 2023
    For e-commerce: commercetools is a headless commerce platform that allows businesses to manage their products, inventory, and orders through a set of APIs, while also providing a frontend framework that can be customized to match their brand and design. - Source: dev.to / over 1 year ago
  • Monolithic vs. Composable Commerce
    Lately, there have been a lot of buzz around composable commerce with companies like Commercetools, Elasticpath and MedusaJS being focused on this new niche. Despite the benefits of composable commerce, these solutions seem to still not be the industry standard and usage of Shopify, Magento and the likes is still the base case for most merchants. Why do you think that is? Are we just early on the adoption curve of... Source: over 1 year ago
  • [Hiring ] Python Engineer in Berlin, Germany
    My team (Machine Learning) at commercetools is growing and looking for one more Python Engineer. If you are as excited as we are about solving problems with Data, you love Python and have experience with our tech stack (gcpcloud, docker, k8s, BigQuery, postgres etc) this could be for you. Source: about 2 years ago
  • Ask HN: Who is hiring? (November 2021)
    Commercetools is building a headless commerce for large brands and enterprises. It’s 100% cloud-native and completely API-first. Check https://diginomica.com/lego-moves-headless-e-commerce-improv... For a success story. We handle between 500 million to 1 billion API calls a day. We're an international team and our business is growing fast. We've joined the Unicorn club last month:... - Source: Hacker News / over 2 years ago
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What are some alternatives?

When comparing Salesforce Service Cloud and commercetools, you can also consider the following products

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

SparkOrange - Trusted by the boldest brands and organizations, Spark.Orange is a leading Salesforce partner when it comes to strategic implementation and consulting.

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Replo App - No-code storefront builder for Shopify

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Plugd - Expedia for Sneakerheads 👟