Respond.io
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Intercom
Zendesk
MessageBird
Sirena.app
SleekFlow.io
AiSensy
JitBit Helpdesk
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Intercom
Respond.io is AI-powered Customer Conversation Management Software designed for B2C companies looking to increase revenue by growing their first chat conversion rate & returning customer rate by building exceptional customer experiences through messaging.
We unify all key instant messaging channels (WhatsApp, Instagram DM, Facebook Messenger & more) with legacy channels (email, SMS & webchat) into one easy-to-use workspace.
Respond.io includes an omni-channel inbox, a visual workflows builder that automates messaging and business processes holistically, and comprehensive reporting capabilities.
• Marketing via Click-to-Chat Advertising, Lead Generation, Instant Message Broadcast & Promotional Messaging. • Improved customer experiences with Respond AI-powered conversations. • Handling Inbound Conversations with multiple users from sales, support & other teams. • Transactional Notifications with interactive elements for confirmation, feedback collection and other use cases.
Jitbit Helpdesk is a robust ticketing system for customer service teams. It includes Live Chat, Knowledge Base, tons of integrations (including Active Directory, MS Exchange, SAML etc.) and a powerful automation module that launches "actions" on "triggers".
Enterprise-grade help desk at a moderate price.
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Respond.io's answer
Respond.io is for growing B2C companies who prioritize delivering exceptional customer experiences through messaging.
Respond.io's answer
Respond.io is capable of handling high volumes without any slowdowns or downtime and can accommodate even the most complex businesses and implementations. Additionally, we offer highly flexible and customizable integration options.
Despite being a little lesser known help desk app than some other big names in the industry, Jitbit actually has a very competitive offer. If you are looking for a help desk app check them out.
Pros: - A lot of features and integrations. Everything the other apps have - Clean UI. Small learning curve - Great automation features for bigger companies - They actually take suggestions from customers and implement them. Customer support is great too
Cons: - UI is great but might look a bit outdated for some - Personally, we would benefit from a bit more granular permission control system - Reporting could be a little be more advanced
Based on our record, Respond.io seems to be more popular. It has been mentiond 4 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
However, this approach only makes sense if you need a centralized tool for running promotions across several messengers (Facebook Messenger, WhatsApp, WeChat, LINE, Telegram, etc.) at once. Since both 360dialog and Respond.io | #1 Business Messaging Platform for All Channels will be charging monthly fees for using their services, it’s more cost-effective to choose an official WhatsApp Partner that doesn’t require... Source: 10 months ago
Https://respond.io/ I’ve been using this for my company. I don’t think it can do it based on read status but maybe it can. Source: almost 2 years ago
Unified communications (whatsapp, telegram, instagram, etc) - respond.io. Source: about 2 years ago
What I could also recommend is something like respond.io for managing your support messaging platform. Source: almost 3 years ago
WATI - No-code chatbot builder for WhatsApp Business
Zendesk - Zendesk is a beautiful, lightweight help-desk solution.
Intercom - Intercom is a customer relationship management and messaging tool for web businesses. Build relationships with users to create loyal customers.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
HelpScout - Help Scout is a simple, straightforward way to provide excellent support
MessageBird - Reach 7 billion phones in seconds via SMS, Chat & Voice. Try it for free and improve your communication.