Freshservice might be a bit more popular than Resolver. We know about 3 links to it since March 2021 and only 3 links to Resolver. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
So back in june I pre ordered something off of zavvi.com . They took my money and everything was fine. I had recently had issues with them on another order. They took my money, told me the item was out of stock and would ignore me at every turn. I used resolver.com and got in touch with the parent company thehutgroup . They rang me and apologised and refunded me and gave me a voucher for the problems. While on the... Source: 7 months ago
At that time, I tried to get put through to another person from customer service and the same thing happened again and again. I then tried to go to resolver.com, but again, I have the same response. I tried asking why am I not eligible for a refund, but again, have the same response. Source: almost 2 years ago
I've only ever had a positive experience with Air BnB, granted I've only used it elsewhere in Europe and not the UK, but I've found them excellent. Booked a two bedroom flat in Prague which ended up only being a one bedroom with a sofa bed and got 50% refund on return. I would suggest trying resolver.com I've used them to resolve issues with groupon, Virgin, hermes etc. And like someone else said, if you paid by... Source: almost 3 years ago
If you're fine with writing emails instead of filling in an Outlook form (as a user), then https://freshservice.com/ might work. Source: over 2 years ago
FreshService is pretty good and ticks all the boxes you're looking for (https://freshservice.com/). Source: over 2 years ago
If you're not capable of hosting the solution yourself, there are solutions that have per-agent models that will cost you much less than SchoolDude, all while being substantially more feature rich. osTicket and FreshService are both great examples. A cloud hosted instance of osTicket is only $9/agent/month. FreshService is a more polished solution, but costs more at $19/agent/month. Source: about 3 years ago
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