Software Alternatives & Reviews

Request Tracker VS Wiki.js

Compare Request Tracker VS Wiki.js and see what are their differences

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Wiki.js logo Wiki.js

An open source, modern and powerful wiki app built on Node.js, Git, and Markdown.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Wiki.js Landing page
    Landing page //
    2023-01-24

Request Tracker videos

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Wiki.js videos

WIKI.JS REVIEW + 1 CLICK INSTALL + DEMO TUTORIAL + $50 FREE TRIAL 👨‍💻

More videos:

  • Tutorial - How To Deploy Wiki.js on Ubuntu 18.04 With Nginx web server
  • Review - Tenha sua própria plataforma de wiki com o Wiki.js

Category Popularity

0-100% (relative to Request Tracker and Wiki.js)
Customer Support
100 100%
0% 0
WiKi
0 0%
100% 100
Help Desk
100 100%
0% 0
Knowledge Base
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Wiki.js

Request Tracker Reviews

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Wiki.js Reviews

Top 12 Self-hosted Wiki Engines for 2024: A Comprehensive Guide
Wiki.js is an exceptional open-source wiki software that boasts impressive power and extensibility. Its remarkable key features include seamless compatibility with a variety of databases (such as PostgreSQL, MySQL, MariaDB, MS SQL Server, SQLite), an extensive and user-friendly admin area, a performance-driven design utilizing Node.js, and a customizable appearance with both...
Source: medevel.com
The 10 Best Self-hosted Wiki Software for Linux System
The best thing is Wiki.js supports the maximum types of available databases, including MySQL and MariaDB. It has a built-in authentication feature that supports password encrypted file sharing. It allows integrating with other authentication services along with 2FA such as Google, GitHub, Microsoft, and many more. Wiki.js offers a wide range of features, which makes it one...
Best 11 Open-source Free Wiki Engines for teams and enterprise in 2022
Wiki.js is our first pick here because it is an enterprise-grade Wiki engine with dozens of features and options. It exceeds other engines in performance, features, and customizations.
Source: medevel.com
The Best 20 Wiki Software For Your Business& Internal Knowledge for 2022
Wiki.js is a modern version of traditional wiki platforms. It is an open-source wiki tool with an intuitive interface, easy installation process, and a bundle of features that make wiki creation a fun-filled experience. Based on Node.js, the software comes with a wide array of modules that can be turned on and off depending on which features you need and which ones you don’t.

Social recommendations and mentions

Based on our record, Wiki.js should be more popular than Request Tracker. It has been mentiond 67 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 3 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 10 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 11 months ago
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Wiki.js mentions (67)

  • Adding a simple light box in wiki.js
    Wiki.js is a self hosted, open source Wiki that has a lot of awesome functionality. Unfortunately it's lacking some small, but important UI features, like a light box, to enlarge downsized images to it's full size. And unless you want to add a link to each image, to open it in a new tab, you would probably go for a modal view here. - Source: dev.to / about 2 months ago
  • Ask HN: What are some good documentation OSS offerings
    Https://js.wiki/ is what we’ve decided to go with at my company. - Source: Hacker News / 3 months ago
  • How do you host documentation for your spouse or other users?
    Can't think of anything that meets all the criteria, there's always some compromise, which might just be the way it is. For example I could 'self-host' otterwiki or wiki.js on a VPS for a pretty small monthly fee, which I could also use for other stuff that doesn't make sense for a home lab, but then I also need to deal with security since it's hosted on the internet. Or I could self-host and just accept that... Source: 5 months ago
  • Documentation as Code for Cloud Using PlantUML
    I love PlantUML. I was always fond of it in my early days as a software engineer and still use it today, along with all the various ways to draw diagrams out there, whether it's through a web tool like draw.io or Miro or through markup like PlantUML and Mermaid. Some stuff I'd like to share with the rest: - PlantUML's default style has improved since the days of red/brown borders, pale yellow boxes, drop shadows... - Source: Hacker News / 9 months ago
  • wiki.js on YugabyteDB
    I've asked on LinkedIn which PostgreSQL application you use so that I can check that it works on Yugabyte. Please, continue to answer. To start let's try with Wiki.js, open source wiki software storing into a PostgreSQL database. - Source: dev.to / 11 months ago
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What are some alternatives?

When comparing Request Tracker and Wiki.js, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

MediaWiki - MediaWiki is a free software wiki package written in PHP, originally for use on Wikipedia.

Zammad - The Zammad - Help Desk and Ticket System - Community Page

DokuWiki - DokuWiki is a simple to use and highly versatile Open Source wiki software that doesn't require a database.

Redmine - Flexible project management web application

TiddlyWiki - a non-linear personal web notebook