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Request Tracker VS Troops

Compare Request Tracker VS Troops and see what are their differences

Atera
Atera’s all-in-one platform enables IT professionals to gain access, visibility, and control over all their networks and devices from anywhere, so they can work smarter and light years faster. featured
Contents:
  1. » Base Details
  2. » Videos
  3. » Reviews
  4. » Alternatives

Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Troops logo Troops

Vauxhall Troops offers loyalty discounts if the car is purchased from us and we include this in your reminder. All used cars come with 12 Months MOT as Standard, Vauxhall Troops quote a competitive fixed price for any work required.
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Troops Landing page
    Landing page //
    2022-12-14

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Troops videos

+ Add

Watch President Obama Review the Troops

More videos:

  • Review - Obama reviews the troops for 2nd inauguration

Category Popularity

0-100% (relative to Request Tracker and Troops)

Request Tracker

Troops

Customer Support
100 100%
Customer Support
0% 0
Web Service Automation
0 0%
Web Service Automation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Polls
0 0%
Polls
100% 100

User comments

Share your experience with using Request Tracker and Troops. For example, how are they different and which one is better?
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Social recommendations and mentions

Based on our record, Request Tracker seems to be a lot more popular than Troops. While we know about 22 links to Request Tracker, we've tracked only 1 mention of Troops. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / 22 days ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 8 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 11 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: 11 months ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: 12 months ago
View more

Troops mentions (1)

  • Possible to link a Slack channel with a Teams channel?
    Take a look at http://troops.ai/ - they are building more product. Source: over 2 years ago

What are some alternatives?

When comparing Request Tracker and Troops, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

Simple Poll - The easiest way to create polls in Slack

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Zapier - Connect the apps you use everyday to automate your work and be more productive. 1000+ apps and easy integrations - get started in minutes.

Redmine - Flexible project management web application

Any.DO - The #1 task management app used by over 11 million people globally, Any.do is your free mobile and online task manager for Android, iPhone, Web and more.

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