Request Tracker
osTicket
Zammad
Freshdesk
Redmine
JitBit Helpdesk
Jira
Zendesk
ShareX
Greenshot
LightShot
Snagit
OBS Studio
PicPick
FastStone Capture
Snipping Tool
Request Tracker ShareXBased on our record, ShareX seems to be a lot more popular than Request Tracker. While we know about 272 links to ShareX, we've tracked only 22 mentions of Request Tracker. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
> Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 2 months ago
At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 12 months ago
I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: about 1 year ago
We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
I've been using ShareX (https://getsharex.com/) for some years, which is also open-source, and very featureful while not feeling too bloated, though Windows only. I'll have to have a look at this next time I'm on a Linux desktop, as I found the options lacking compared to ShareX last time I looked. - Source: Hacker News / 9 days ago
ShareX (https://getsharex.com/) doesn't have quite this nice UX but it's free. I often use it alongside browser dev tools. Here's a screenshot of me measuring this comment box https://i.imgur.com/yoTHbzq.png. - Source: Hacker News / 4 months ago
ShareX will run on that machine no problem. Open-source & free. Https://i.imgur.com/KQAoDin.jpg. Source: 7 months ago
ShareX [1] is my other "must install" app. I never would have guessed how much my branch of engineering consists of "take a screenshot and draw lines, arrows and circles on it." Being able to customize my workflow to do all of that is really great. [1] https://getsharex.com/. - Source: Hacker News / 10 months ago
ShareX - The best free and open source screenshot tool for Windows (getsharex.com). Source: 12 months ago
osTicket - osTicket is a widely-used open source support ticket system.
Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.
Zammad - The Zammad - Help Desk and Ticket System - Community Page
LightShot - The fastest way to take a customizable screenshot.
Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community
Snagit - Screen Capture Software for Windows and Mac
