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Request Tracker VS Snagit

Compare Request Tracker VS Snagit and see what are their differences

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Request Tracker logo Request Tracker

open-source enterprise grade issue and ticket tracking system

Snagit logo Snagit

Screen Capture Software for Windows and Mac
  • Request Tracker Landing page
    Landing page //
    2023-07-30
  • Snagit Landing page
    Landing page //
    2022-04-27

Request Tracker videos

+ Add

Introduction to Request Tracker (RT)

More videos:

  • Review - Deploying Request Tracker

Snagit videos

+ Add

Snagit-- The Ultimate Screen Capture Tool

More videos:

  • Review - Snagit vs. Camtasia: Which Screen Recorder is Right for You?
  • Review - What's new in Snagit 2020?

Category Popularity

0-100% (relative to Request Tracker and Snagit)

Request Tracker

Snagit

Customer Support
100 100%
Customer Support
0% 0
Screenshot Annotation
0 0%
Screenshot Annotation
100% 100
Help Desk
100 100%
Help Desk
0% 0
Screenshots
0 0%
Screenshots
100% 100

User comments

Share your experience with using Request Tracker and Snagit. For example, how are they different and which one is better?
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Reviews

These are some of the external sources and on-site user reviews we've used to compare Request Tracker and Snagit

Request Tracker Reviews

We have no reviews of Request Tracker yet.
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Snagit Reviews

5 Best Screenshot Tools for Mac in 2024 (Free & Paid)
In conclusion, these five screenshot apps for Mac offer a range of features to cater to different user needs. Xnapper stands out as the best all-in-one screenshot tool with its automatic beautification and screen recording capabilities. CleanShot X and Snagit are feature-rich and ideal for professionals, while Lightshot is perfect for users who prefer a simple free...
Source: storychief.io
The best screenshot tools for Mac
For Mac users, Snagit lets you capture text from an image and paste it into an editor. You have the option to grab scrolling screenshots of pages that are too long to fit on the screen at once. The program also allows you to rearrange the components of the images you grab.
Source: www.techradar.com
10 Proven Screen Recorders for Mac [Updated in 2023]
Snagit is a program for capturing screens for Mac. It has more features than most Windows versions. Snagit gives you better feedback, supports teamwork and creates graphics to help you get things done. It's one of the best screen recorders out there.
Source: www.geekersoft.com
Top 13 Free Snagit Alternatives For 2021
Snagit is a screen capture tool that can record your desktop and grab screenshots. Camtasia can record your screen but can't capture screenshots. Camtasia is designed for more professional video editing and it has many more options compared to SnagIt. In short, SnagIt is like an easier, more basic version of Camtasia that can capture screenshots.
Source: screenrec.com
16 BEST Screen Recorder in 2020 [Free/Paid]
TechSmith Snagit is a screen image and video recording application for short recordings of your screen. It can record the action on the screen and audio as MPEG 4 video file.
Source: www.guru99.com

Social recommendations and mentions

Based on our record, Request Tracker seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Request Tracker mentions (22)

  • I don't want to fill out your contact form
    > Hook up a shared mailbox, collaborative inbox, or one of the many off-the-shelf customer service solutions like Zendesk, Zoho Desk, Freshdesk, Zammad, osTicket, or FreeScout to your email. This list is missing the classic, and still excellent, Request Tracker. https://bestpractical.com/request-tracker https://github.com/bestpractical/rt (I have no affiliation,... - Source: Hacker News / about 2 months ago
  • Ask HN: Helpdesk/ticketing software for small SaaS company
    At a previous company we used RT (open source), self hosted: https://bestpractical.com/request-tracker We hooked it into help@company.com emails and also made a web page that allowed customers to ask for support when they were logged in. The web page would add customer details when signed in so the CS staff didn't have to look as much stuff up to answer the question. They have cloud-hosted plans though I have no... - Source: Hacker News / 9 months ago
  • Shelf – open-source asset management software
    Request Tracker is an older ticket system that also does asset management and can associate tickets with assets. It can be rather tedious to configure, as I recall, but it can do almost whatever you want. Hope you know some perl. Have not used it in at least 5 years. https://bestpractical.com/request-tracker. - Source: Hacker News / 12 months ago
  • Ticketing Systems
    I have had good luck with RT Https://bestpractical.com/request-tracker It was a good mix of customizable and supported. Source: about 1 year ago
  • Open source employee management and help ticket system?
    We used this several versions back. We just outgrew it. https://bestpractical.com/request-tracker. Source: about 1 year ago
View more

Snagit mentions (0)

We have not tracked any mentions of Snagit yet. Tracking of Snagit recommendations started around Mar 2021.

What are some alternatives?

When comparing Request Tracker and Snagit, you can also consider the following products

osTicket - osTicket is a widely-used open source support ticket system.

ShareX - ShareX is a free and open source program that lets you capture or record any area of your screen...

Zammad - The Zammad - Help Desk and Ticket System - Community Page

Greenshot - Greenshot is a free and open source screenshot tool that allows annotation and highlighting using the built-in image editor.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

LightShot - The fastest way to take a customizable screenshot.

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