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Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
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Reqres.in - A Free hosted REST-API ready to respond to your AJAX requests. - Source: dev.to / 3 months ago
As stated earlier we are using the REQ | RES API in the example, you can check it out to see all the methods it provides. Now, go to the core/internet_services/ create a dart file and name it paths.dart, this will contain the baseurl and endpoint. - Source: dev.to / 12 months ago
Const { spec } = require('pactum'); It('should get a response with status code 200', async () => { await spec() .get('https://reqres.in/api/users/2') .expectStatus(200); });. - Source: dev.to / over 1 year ago
// Interface Prototype Class Request { constructor(url) { this.url = url; } clone() {} makeRequest() {} } // Concrete Prototype Class GetRequest extends Request { constructor(url) { super(url); } clone() { return new GetRequest(this.url); } makeRequest() { return fetch(this.url).then((response) => response.json()) } } Class PostRequest... - Source: dev.to / over 1 year ago
Reqres.in - A Free hosted REST-API ready to respond to your AJAX requests. - Source: dev.to / over 1 year ago
JSON Placeholder - JSON Placeholder is a modern platform that provides you online REST API, which you can instantly use whenever you need any fake data.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
JSON Server - Get a full fake REST API with zero coding in less than 30 seconds. For front-end developers who need a quick back-end for prototyping and mocking
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
JsonAPI - Application and Data, Languages & Frameworks, and Query Languages
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!