Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
Based on our record, JSON Placeholder seems to be more popular. It has been mentiond 123 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Import { HttpClient } from '@angular/common/http'; Import { Injectable, inject } from '@angular/core'; Import { CommentSchema, Comment } from '../models/comment.model'; Import { verifyResponse } from '../utils/schema.validator'; Import { Observable } from 'rxjs'; @Injectable({ providedIn: 'root', }) Export class CommentsService { private readonly http = inject(HttpClient); public getCommentById(id:... - Source: dev.to / about 1 month ago
To implement data loading, we'll utilize a dummy REST API called TypiCode, which offers various types of dummy data for development and testing purposes. We'll fetch some dummy blog posts using this service. The URL structure provided by this API is as follows:. - Source: dev.to / about 1 month ago
Import { Injectable } from '@angular/core'; Import { HttpClient } from '@angular/common/http'; Import { Observable, throwError } from 'rxjs'; Import { catchError } from 'rxjs/operators'; @Injectable({ providedIn: 'root' }) Export class DataService { private apiUrl = 'https://jsonplaceholder.typicode.com'; constructor(private http: HttpClient) { } // Method to fetch JSON data getJsonData():... - Source: dev.to / about 1 month ago
I will use the JSON placeholder to fake our services and API's. You can find: https://jsonplaceholder.typicode.com/. - Source: dev.to / about 2 months ago
Export default function App() { const [items, setItems] = useState(null); const [selectedItems, setSelectedItems] = useState([]); function loadUsers() { fetch('https://jsonplaceholder.typicode.com/users') .then(response => response.json()) .then(users => setTimeout(() => setItems(users), 3000)); } console.log('Selected:', selectedItems); return ( ... - Source: dev.to / 2 months ago
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
ReqRes - A hosted REST-API ready to respond to your AJAX requests.
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
JSON Server - Get a full fake REST API with zero coding in less than 30 seconds. For front-end developers who need a quick back-end for prototyping and mocking
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
JsonAPI - Application and Data, Languages & Frameworks, and Query Languages