Software Alternatives, Accelerators & Startups

Pointel DCCM VS JsonAPI

Compare Pointel DCCM VS JsonAPI and see what are their differences

Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

JsonAPI logo JsonAPI

Application and Data, Languages & Frameworks, and Query Languages
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • JsonAPI Landing page
    Landing page //
    2022-11-21

Pointel DCCM videos

Dynamic Contact Center Manager Testimonial

JsonAPI videos

No JsonAPI videos yet. You could help us improve this page by suggesting one.

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Category Popularity

0-100% (relative to Pointel DCCM and JsonAPI)
Call Center Software
100 100%
0% 0
Development
0 0%
100% 100
Communication
100 100%
0% 0
API Tools
0 0%
100% 100

User comments

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Social recommendations and mentions

Based on our record, JsonAPI seems to be more popular. It has been mentiond 44 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Pointel DCCM mentions (0)

We have not tracked any mentions of Pointel DCCM yet. Tracking of Pointel DCCM recommendations started around Jun 2021.

JsonAPI mentions (44)

  • Path To A Clean(er) React Architecture - API Layer & Data Transformations
    Note: You think the response data structure with the data field and the included field with mixed data types looks weird? You might not have encountered the popular JSON:API standard yet. - Source: dev.to / 15 days ago
  • Hatchify: The Fastest Way to Build JSON: APIs
    In addition to saving you time on boilerplate, the API provided by Hatchify fully implements the JSON: API specification, which stipulates solid standards to define the peculiarities of CRUD REST APIs. Get back all the time spent bike-shedding how to implement standard API features like filtering, pagination, including related data, etc. JSON: API offers consistent practices for frontend and backend developers to... - Source: dev.to / 2 months ago
  • Show HN: Sunnybox – An Email API for Effortless IMAP Integration
    -JSON:API format responses (https://jsonapi.org) for better standardization. Built using Ruby on Rails, Sunnybox is designed to offer a powerful yet easy-to-use solution for developers managing email systems. I'd really appreciate your feedback on: - The API's user-friendliness and efficiency. - Source: Hacker News / 5 months ago
  • Custom Fields: Give Your Customers the Fields They Need
    As we’re building a RESTful API that’s formatted by the JSON:API specification and store our data in a MySQL8 relational database, a few things were pretty straightforward – we need a new model and we’ll name it Custom Field (naming wasn’t an issue here 🥲). - Source: dev.to / 6 months ago
  • How to (and how not to) design REST APIs
    I found json api spec[1] recently. This kind of is better standard for REST APIs. It is bit rough to handle client side but once you get the hang of it, it is breeze to use [1] https://jsonapi.org/. - Source: Hacker News / 7 months ago
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What are some alternatives?

When comparing Pointel DCCM and JsonAPI, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

ReqRes - A hosted REST-API ready to respond to your AJAX requests.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

JSON Placeholder - JSON Placeholder is a modern platform that provides you online REST API, which you can instantly use whenever you need any fake data.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

JSON Server - Get a full fake REST API with zero coding in less than 30 seconds. For front-end developers who need a quick back-end for prototyping and mocking