Software Alternatives, Accelerators & Startups

Refiner VS Asklayer

Compare Refiner VS Asklayer and see what are their differences

Refiner logo Refiner

Customer Feedback Surveys For SaaS

Asklayer logo Asklayer

Get real answers from your customers with Asklayers surveys, quizzes, polls and more. Works on any website with zero code and includes enterprise level features such auto-segmentation, user tagging, branching, NPS & CSAT calculation.
  • Refiner Landing page
    Landing page //
    2020-05-15

Refiner is a user feedback & customer survey solution for data driven SaaS teams. Refiner helps you better understand who your users really are, what they need and how you can help them achieve their goals.

Profile your users, measure customer satisfaction (NPS + CSAT) or research what to build next. Our beautiful in-app survey widgets get you all the customer insights you need to grow your business.

Push survey responses in real time to the tools you already use with Segment or Zapier. Update your customer database with webhooks or analyze all data with good old Excel. Refiner is not another data silo.

  • Asklayer Get more answers and better data
    Get more answers and better data //
    2024-03-21
  • Asklayer Easy to get started with many built in strategies such as post-purchase feedback and NPS surveys
    Easy to get started with many built in strategies such as post-purchase feedback and NPS surveys //
    2024-03-21
  • Asklayer Segment users easily based on their answers
    Segment users easily based on their answers //
    2024-03-21
  • Asklayer Easy drag and drop builder with skip logic
    Easy drag and drop builder with skip logic //
    2024-03-21
  • Asklayer Pro reporting available for every survey
    Pro reporting available for every survey //
    2024-03-21

Refiner

Website
refiner.io
$ Details
freemium $49.0 / Monthly (1000 Survey Responses)
Platforms
Web
Release Date
2020 April

Asklayer

Pricing URL
-
$ Details
-
Platforms
-
Release Date
2024 February

Refiner features and specs

  • Free to use: Yes
  • Integrations: Zapier, Segment, Webhooks, Slack
  • Popup Survey: Yes
  • On-Page Survey: Yes
  • NPS Widget: Yes
  • Customer Feedback Widget: Yes

Asklayer features and specs

No features have been listed yet.

Refiner videos

The Ultimate Laneige Cream Skin Refiner Review

More videos:

  • Review - Can BioEssence Tanaka Refiner brighten up your skin? - Product Review
  • Review - LANEIGE - Cream Skin Refiner (Review)

Asklayer videos

No Asklayer videos yet. You could help us improve this page by suggesting one.

Add video

Category Popularity

0-100% (relative to Refiner and Asklayer)
Customer Feedback
39 39%
61% 61
Surveys
100 100%
0% 0
User Feedback
28 28%
72% 72
Forms And Surveys
25 25%
75% 75

Questions and Answers

As answered by people managing Refiner and Asklayer.

What's the story behind your product?

Asklayer's answer:

Asklayer is built by a team of experts from Japan and was created out of frustration with low response rates associated with traditional surveys. We found that most users hate surveys, however they are willing to answer a few questions.

So we created Asklayer, a micro-survey tool that presents itself as simple questions to the user to reduce friction and increase response rates. Unlike traditional surveys we collect data after every question so even if the user abandons part way, you still get answers and a measure of the drop-off point.

The results of all these efforts is a much better user experience, a greatly increased response rate and a much greater total volume of data collected.

Who are some of the biggest customers of your product?

Asklayer's answer:

  • Walmart
  • Dyson
  • NZXT
  • Bloom
  • Japan national airline
  • City of Kanagawa

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Refiner and Asklayer

Refiner Reviews

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Asklayer Reviews

  1. Using this on 3x of my clients sites

    It's flexible and does most things well. Support is amazing, they even added a feature for me!

    ๐Ÿ‘ Pros:    Branching and skip logic|Lightweight|Great customer support|Detailed reports|Bulk export
    ๐Ÿ‘Ž Cons:    None
  2. Fantastic UX, best response rate out of tested tools.

    Got a really high response rate. I used this in tandem with Promolayer on my EC site for CRO. I did a 'whats missing from this product description' type survey + post purchase + product follow-up email and frankly, it's been amazing. I spent about 2 years trying to figure out my direction via analytics and heatmapping when I should have just been talking to my users the whole time.

    ๐Ÿ‘ Pros:    Easy user interface|Great user experience|Highly customizable|Great customer support|Generates good responses|Just great!!!|Detailed reports|Reasonable pricing|Easy integration|Clear and intuitive dashboard
    ๐Ÿ‘Ž Cons:    None so far

What are some alternatives?

When comparing Refiner and Asklayer, you can also consider the following products

Survey Monkey - Create and publish online surveys in minutes, and view results graphically and in real time. SurveyMonkey provides free online questionnaire and survey software.

Ask User - User surveys without stress

Iterate - Get the feedback you need to build better products

Doorbell.io - Collect in-app user feedback. Available on websites, iOS, and Android.

Survais - Non intrusive micro-surveys

LiveForm - Forms for your websites and blogs.