Qemotion VS Survaider

Emotional analytics platform to detect customer experience insights / pain points / enchanting factors / churn alerts

Q°emotion helps companies to search for customer insight using advanced emotional analytics.

We turn Customer comments into emotional insights.

Q°emotion is the first customer experience solution that enables companies to detect and manage emotional insights from the customer feedbacks and reviews.

We believe that the most relevant/impactful/actionable insights are the emotional insights. We believe that the emotional insights helps to accelerate the launch of corrective actions to help have an impact of millions of customers.

We enable customer experience professionals to diffuse customer centricity within their organisation by making transparent and sensible the emotions lived daily by their final customers.

Market leaders in the tourism, retail, banking, services and FMCG industries - such as TUI, Parc Astérix, Carlson Wagonlit Travel, Chanel, McDonalds, Crédit Agricole, Sodexo, Caisse d'Epargne, Heineken, Savencia use Q°emotion platform to manage millions of reviews and comments.

Q°emotion harnesses the power of NLP, Affective Computing and AI to help detect emotional insights from the customer experience reviews and open comments and launch impactful corrective actions.

Survaider is an online SaaS CEM platform which lets enterprises understand voice of customers and act on it, across all their business locations in real time.

Understanding customer feedback from all channels and acting on it in real time is hard. Survaider applies machine learning and NLP techniques to let our customers unlock huge stores of unstructured natural language information currently trapped in different mediums like social conversations, review websites and feedback forms.

• Identify key parameters that are important for quantifying customer satisfaction. Rank and benchmark all your business outlets on these parameters.

• Get notified in real time about any unfavourable response that a customer shares anywhere, resolve from within the app. Send generated tickets to your customer support or helpdesk softwares.

• Experiment in the real world. Implement any temporary changes in just one of your outlets and measure customer satisfaction reacting to that change in real time.