Software Alternatives, Accelerators & Startups

Puppet VS InvGate Service Desk

Compare Puppet VS InvGate Service Desk and see what are their differences

Puppet logo Puppet

Easily create custom dashboards for your users

InvGate Service Desk logo InvGate Service Desk

InvGate Service Desk is a web-based ITIL-ready solution with an unprecedented user interface.
  • Puppet Landing page
    Landing page //
    2023-10-23
  • InvGate Service Desk Landing page
    Landing page //
    2022-02-10

InvGate Service Desk is an IT service management platform that offers help desk request fulfillment, customer service and support and self-service knowledge management. InvGate lets users create trouble tickets, run advanced reports and view analytics and automate workflows. Its drag-and-drop and drill-down functionality allow data to be accessible to all members of the team. The solution offers features such as ticket management, knowledge base, problem management, change management, reporting and analytics. The built-in analytics tool uses OLAP approach to deliver data and information in real-time. The system can be purchased outright as an on-premise option, or cloud-based, with an annual recurring fee. It is customizable depending on the needs of the company. InvGate also offers web self-service capabilities, so staff can track the progress of trouble tickets, search the knowledge base, and promote self-resolution to IT service requests.

Puppet

Website
puppet.com
$ Details
-
Platforms
-
Release Date
2009 January
Startup details
Country
United States
State
Oregon
City
Portland
Founder(s)
Andrew Shafer
Employees
250 - 499

InvGate Service Desk

$ Details
paid Free Trial
Platforms
Browser Web Cloud Windows Linux
Release Date
2009 January

Puppet features and specs

No features have been listed yet.

InvGate Service Desk features and specs

  • Ticket management: Yes
  • Gamification: Yes
  • Workflow Management: Yes
  • Workflow Automation: Yes
  • Incident Management: Yes
  • Problem Management: Yes
  • Change management: Yes
  • Knowledge Base: Yes
  • Asset Management: Integrated with InvGate Insight

Puppet videos

Echelon Reflect Review

More videos:

  • Review - JBL REFLECT FLOW Truly Wireless Earphone - REVIEW
  • Review - Reflect (Pre-rolled pack) by Cove reviewed | OCS Review

InvGate Service Desk videos

InvGate Service Desk: Product Overview

More videos:

  • Review - DEMO InvGate Service Desk
  • Review - InvGate Service Desk: Discover a new way of working
  • Review - InvGate Service Desk: Business Analytics

Category Popularity

0-100% (relative to Puppet and InvGate Service Desk)
DevOps Tools
100 100%
0% 0
Help Desk
0 0%
100% 100
Project Management
100 100%
0% 0
Customer Support
0 0%
100% 100

User comments

Share your experience with using Puppet and InvGate Service Desk. For example, how are they different and which one is better?
Log in or Post with

Reviews

These are some of the external sources and on-site user reviews we've used to compare Puppet and InvGate Service Desk

Puppet Reviews

Best 8 Ansible Alternatives & equivalent in 2022
Puppet enterprise tool eliminates manual work for software delivery process. This Ansible equivalent software helps developer to deliver great software rapidly
Source: www.guru99.com
12 Open Source/Commercial Software for Data Center Infrastructure Management
Puppet Enterprise has a free and fully-functional version for 10 computers. A yearly license cost is $120 per device.
Source: www.tecmint.com

InvGate Service Desk Reviews

We have no reviews of InvGate Service Desk yet.
Be the first one to post

Social recommendations and mentions

Based on our record, Puppet seems to be a lot more popular than InvGate Service Desk. While we know about 31 links to Puppet, we've tracked only 2 mentions of InvGate Service Desk. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Puppet mentions (31)

  • Puppet best practice
    At betadots, during our Puppet code reviews, we often receive requests for a comprehensive summary of best practices and guidelines. In response, we've compiled this article to delve deep into Puppet's best practices and implementations. - Source: dev.to / about 2 months ago
  • Puppet container version schema update
    Prior the repositories have been handed over from Puppet Inc to Puppet Community, the container images were using the Puppet server and PuppetDB versions, which were used inside the container. - Source: dev.to / 6 months ago
  • What is the Role of AI in DevOps?
    There was still some confusion between Devs and the Ops folks with their tasks, and even though the word ‘DevOps’ was popping up here and there, it wasn’t used as a concrete methodology/practice in organizations. Hence, during this phase, the focus shifted from merely merging teams to fostering a cultural change emphasizing collaboration, shared responsibility, and continuous improvement. Automation played a... - Source: dev.to / about 1 year ago
  • Using Let's Encrypt with the Puppet Enterprise console
    Had an itch I've been meaning to scratch for a while. I build my Puppet environment using Terraform, which makes it nice and easy to tear things down and rebuild them. That is great, but it does leave me with an issue when it comes to the console SSL certificates. - Source: dev.to / about 1 year ago
  • How One Of The Oldest Forms Of Theater Survived 2000 Years: Artists in China have been making colourful puppets for 2,000 years. It is one of the oldest forms of entertainment. Audiences watched shadow puppets tell stories about heroes and villains, lovers and fantasy figures.
    Hi friend! This sub is for the configuration management tool, Puppet. You may be looking for r/puppetry or r/puppeteer. Source: over 1 year ago
View more

InvGate Service Desk mentions (2)

  • Ticketing services for non-IT departments?
    But you probably should take a look at Invgate Service Desk (https://invgate.com/service-desk/) ;) you'll thank me later. Source: over 1 year ago
  • Change management system for tracking etc?
    Hi there! In my company we use InvGate Service Desk. It's very friendly, very flexible and very easy to implement. We use it for change management. Source: almost 2 years ago

What are some alternatives?

When comparing Puppet and InvGate Service Desk, you can also consider the following products

Setapp - Your shortcut to prime apps on Mac, an App Store alternative

Zendesk - Zendesk is a beautiful, lightweight help-desk solution.

Metavine Platform - Metavine Platform is a comprehensive Platform-as-a-Service that help businesses build agility and compete effectively in the digital world by enabling them to iterate and create apps quickly.

Freshdesk - Freshdesk is a cloud-based customer support software that lets you support customers through traditional channels like phone and email, social channels like Facebook and Twitter, and your own branded community

Konfigure - APARTMENTS | VILLA | WORKSPACE | RETAIL

osTicket - osTicket is a widely-used open source support ticket system.