Provana ICAP VS Kore.ai

Provana ICAP

Provana ICAP delivers real-time speech analytics with AI-powered call monitoring software, covering 100% of calls with automated performance and compliance reporting.

Kore.ai

Kore.ai is the only AI chatbot platform built with the enterprise in mind. Build NLP-ready chatbots that use ML and AI to complete all types of tasks. Demo Now

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2023-03-16

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.

ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.

Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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2023-05-10

Provana ICAP

Website: provana.com
Pricing URL: Official Provana ICAP Pricing
$ Details: paid Free Trial
Platforms: Web
Release Date: 2011 April
Categories: #Call Center Software #Call Tracking And Analytics #Analytics #SaaS

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Kore.ai

Website: kore.ai
Pricing URL: -
$ Details: -
Platforms: -
Release Date: -
Categories: #Chatbot Platforms & Tools #Chatbots #AI #CRM

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Provana ICAP videos

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Provana talks with Alliance Collection Service at the 2021 ACA International Convention & Expo

Kore.ai videos

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02 - Kore.ai's Chatbot Builder Walkthrough

Category Popularity

0-100% (relative to Provana ICAP and Kore.ai)

Provana ICAP

Kore.ai

Communication

100 100%

Communication

0% 0

Chatbots

0 0%

Chatbots

100% 100

Enterprise Communication

100 100%

Enterprise Communication

0% 0

Chatbot Platforms & Tools

0 0%

Chatbot Platforms & Tools

100% 100

User comments

Share your experience with using Provana ICAP and Kore.ai. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, Kore.ai seems to be more popular. It has been mentiond 1 time since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Provana ICAP mentions (0)

We have not tracked any mentions of Provana ICAP yet. Tracking of Provana ICAP recommendations started around Dec 2021.

Kore.ai mentions (1)

Kore.ai Appoints Former Citigroup International CIO as President & COO to Lead Global Operations
Kore.ai, the world's leading enterprise conversational and generative AI platform and solutions provider, today announced the appointment of Devendra Kumar (DK) Sharma as president and chief operating officer (COO). As COO, he is leading Kore.ai's Go-to-Market functions, revenue growth, client success, strategy and cross-functional collaboration while driving overall operational excellence. Source: 9 months ago