Provana ICAP
Observe.AI
Prodigal
Oxus.AI
Chorus
NICE inContact
Genesys Engage
Scorebuddy
rasa NLU
Dialogflow
Microsoft Bot Framework
Wit.ai
Botpress
Amazon Lex
Chatfuel
Voiceflow
Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Provana ICAP rasa NLUBased on our record, rasa NLU seems to be more popular. It has been mentiond 22 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Beyond raw language models, NLP engines like Rasa and Dialogflow offer frameworks for designing, building, and improving conversational flows. They help in intent recognition, entity extraction, and dialogue management, which are crucial for a coherent conversation structure. - Source: dev.to / 2 months ago
There are frameworks out there for doing that kind of thing, see https://rasa.com/ for example. It's not using any LLMs at the moment, just BERT and DIET mostly but it's highly customizable and you could likely bring in an LLM for doing some interesting things to handle more complex messages from users. - Source: Hacker News / 12 months ago
Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / about 1 year ago
Rasa is a popular tool used right now to build these applications. If you're looking for a serious turn-key solution I would check out Vectara. Source: over 1 year ago
Another example is RASA, one of the most popular platforms for creating conversational AI assistants. On the accepted AI quality scale, RASA reaches levels 3 and 4. It means that the "robot" not only understands humans with high accuracy in a given contextual field but also learns to recognize contradictions and ulterior motives. - Source: dev.to / over 1 year ago
Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Dialogflow - Conversational UX Platform. (ex API.ai)
Prodigal - A new category of Lending Intelligence; from borrower interactions
Microsoft Bot Framework - Framework to build and connect intelligent bots.
Oxus.AI - Your Performance Sidekick
Wit.ai - Easily create text or voice based bots that humans can chat with on their preferred messaging...