Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Based on our record, Microsoft Bot Framework seems to be more popular. It has been mentiond 5 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.
Chatbot frameworks: Utilize chatbot frameworks such as Botpress, Rasa, or Microsoft Bot Framework to streamline development. - Source: dev.to / about 1 year ago
I have developed MS Teams Message Extension using Java[Spring Boot] and registered the bot in Botframework Development portal[https://dev.botframework.com/]. It is working fine in local. I tested in local environment using a tunneling application named localtunnel. I tested the extension in MS Teams. Source: about 2 years ago
Maybe this will fit your needs? Microsoft Bot Framework - https://dev.botframework.com/. Source: over 2 years ago
This library (also Node.Js) lets you connect to The Microsoft Bot Framework. Source: over 2 years ago
Besides building informational chatbots using QnA Maker, Azure also provides a larger Bot Service for developing more sophisticated chatbots. Transactional chatbots perform operations such as accessing and modifying internal IT documents and databases and dynamic and context aware chatbots can be used as virtual assistants. Bot Framework is an SDK that lets developers create these kinds of chatbots using their... - Source: dev.to / almost 3 years ago
Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Botpress - Open-source platform for developers to build high-quality digital assistants
Prodigal - A new category of Lending Intelligence; from borrower interactions
Dialogflow - Conversational UX Platform. (ex API.ai)
Oxus.AI - Your Performance Sidekick
Amazon Lex - Harness the power behind Amazon Alexa for your own conversational apps.