Prodigal
Observe.AI
Genesys Engage
NICE inContact
Genesys Cloud
CallMiner Eureka
CallTrackingMetrics
ExecVision
Provana ICAP
Observe.AI
Oxus.AI
Chorus
NICE inContact
Genesys Engage
Scorebuddy
Stella Connect
Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.
ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.
Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%
Prodigal Provana ICAPObserve.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.
Genesys Engage - Contact Center Operations
Oxus.AI - Your Performance Sidekick
NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.
Chorus - Chorus.ai records, transcribes and analyzes sales conversations in real-time making coaching conversations more efficient.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
