Provana ICAP VS Chorus

Provana ICAP

Provana ICAP delivers real-time speech analytics with AI-powered call monitoring software, covering 100% of calls with automated performance and compliance reporting.

Chorus

Chorus.ai records, transcribes and analyzes sales conversations in real-time making coaching conversations more efficient.

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2023-03-16

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.

ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.

Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

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2023-05-04

Provana ICAP

Website: provana.com
Pricing URL: Official Provana ICAP Pricing
$ Details: paid Free Trial
Platforms: Web
Release Date: 2011 April
Categories: #Call Center Software #Call Tracking And Analytics #Analytics #SaaS

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Chorus

Website: marketingtesting.chorus.ai
Pricing URL: -
$ Details: -
Platforms: -
Release Date: -
Categories: #Business Intelligence #Call Tracking And Analytics #Meeting Tools #Speech Recognition #Analytics #AI

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Provana ICAP videos

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Provana talks with Alliance Collection Service at the 2021 ACA International Convention & Expo

Chorus videos

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The Ultimate Chorus Pedal Blindfold Challenge - 8 Pedals - £20 - £280 Shootout!

Category Popularity

0-100% (relative to Provana ICAP and Chorus)

Provana ICAP

Chorus

Communication

100 100%

Communication

0% 0

iPhone

0 0%

iPhone

100% 100

Enterprise Communication

100 100%

Enterprise Communication

0% 0

Podcast Tools

0 0%

Podcast Tools

100% 100

User comments

Share your experience with using Provana ICAP and Chorus. For example, how are they different and which one is better?

Social recommendations and mentions

Based on our record, Chorus seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

Provana ICAP mentions (0)

We have not tracked any mentions of Provana ICAP yet. Tracking of Provana ICAP recommendations started around Dec 2021.

Chorus mentions (2)

Help Me - Creating Commercial Sales Process
I wouldn't recommend any companies just yet, maybe a good old press record on sales calls. The comapanies I'm thinking of are chorus.ai or going.io - however not sure if you're ready for that quite yet. Source: about 2 years ago
Gong.io Use Cases
That said their pricing is fucking ridiculous. We ended up going with chorus.ai instead. Literally the same thing at about 50% of the cost. Source: almost 3 years ago