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Provana ICAP VS Genesys Engage

Compare Provana ICAP VS Genesys Engage and see what are their differences

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Provana ICAP logo Provana ICAP

Provana ICAP delivers real-time speech analytics with AI-powered call monitoring software, covering 100% of calls with automated performance and compliance reporting.

Genesys Engage logo Genesys Engage

Contact Center Operations
  • Provana ICAP Landing page
    Landing page //
    2023-03-16

Our call center speech analytics (ICAP - Integrated Call Analytics Platform) offers AI-powered call monitoring that’s significantly more affordable than the competition. Partnering with CallMiner, we’ve built a speech analytics platform that automatically monitors and objectively scores every call, providing deep insight into which calls to focus on and drastically reducing the need for internal monitoring.

ICAPs innovative features help transform your call center by increasing productivity and decreasing costs, providing affordable cutting-edge technology to companies of all sizes.

Beyond the automation and ease it brings to call center monitoring, ICAP® can help improve productivity, performance and profitability by: Gathering larger data sets, allowing you to identify trends faster Improving call quality and customer relationships Increasing call volume per agent by 20% Identifying winning methods that can be turned into best practices Eliminating the time spent manually monitoring calls and providing feedback Reducing customer complaints by 50%

  • Genesys Engage Landing page
    Landing page //
    2023-08-03

Provana ICAP videos

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Provana talks with Alliance Collection Service at the 2021 ACA International Convention & Expo

Genesys Engage videos

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Genesys Engage on Azure: Create memorable customer experiences

Category Popularity

0-100% (relative to Provana ICAP and Genesys Engage)

Provana ICAP

Genesys Engage

Communication
10 10%
Communication
90% 90
Enterprise Communication
9 9%
Enterprise Communication
91% 91
Customer Support
0 0%
Customer Support
100% 100
Call Tracking And Analytics
100 100%
Call Tracking And Analytics
0% 0

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What are some alternatives?

When comparing Provana ICAP and Genesys Engage, you can also consider the following products

Observe.AI - Observe.AI is a top-rated platform that helps you to ensure high-quality call center customer services.

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Prodigal - A new category of Lending Intelligence; from borrower interactions

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Oxus.AI - Your Performance Sidekick

Genesys PureConnect - The Genesys PureConnect platform is an all-in-one customer experience solution that’s easy to use, flexible and customizable to your business needs.

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