Software Alternatives & Reviews

ProcedureFlow VS Freshcaller

Compare ProcedureFlow VS Freshcaller and see what are their differences

ProcedureFlow logo ProcedureFlow

ProcedureFlow is a cloud-based knowledge management product that helps employees become experts faster.

Freshcaller logo Freshcaller

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams.
  • ProcedureFlow Landing page
    Landing page //
    2023-09-16
  • Freshcaller Landing page
    Landing page //
    2023-08-22

Freshcaller is a modern-day reimagining of our everyday phone system for customer support, sales, IT, and HR teams. It acts as a central hub for all phone-related activities of an organization, enabling companies to easily launch their phone operations in a matter of minutes. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 40,000+ businesses, Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

Freshcaller

$ Details
freemium $15.0 / Monthly
Platforms
Android Browser iOS
Release Date
2017 September

ProcedureFlow videos

ProcedureFlow Walkthrough

More videos:

  • Review - ProcedureFlow in Action
  • Review - ProcedureFlow's Reporting Features

Freshcaller videos

How to use a helpdesk and call center software together? | Freshcaller + Freshdesk

More videos:

  • Review - An admin's guide to setting up Freshcaller
  • Review - Freshcaller - Freshsales integration
  • Review - Routing Automation

Category Popularity

0-100% (relative to ProcedureFlow and Freshcaller)
Customer Support
100 100%
0% 0
Communication
12 12%
88% 88
Help Desk
100 100%
0% 0
VoIP
0 0%
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare ProcedureFlow and Freshcaller

ProcedureFlow Reviews

We have no reviews of ProcedureFlow yet.
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Freshcaller Reviews

The 19 Best Call Center Software (& Features You Need) in 2022
Freshcaller is a dedicated phone system that makes it painless and easy for international businesses to manage customer support calls. With Freshcaller, you can set up a multi-level interactive voice response system, respond to calls on the Freshcaller mobile app, and automate call distribution.
Best Call Center Software: The Complete List (2020 Update)
Freshcaller is a hassle free call center software that is geared more towards startups and small teams. You do not need to install any hardware. It is easy to setup, customizable and also provide real-time insights.

Social recommendations and mentions

Based on our record, ProcedureFlow seems to be more popular. It has been mentiond 2 times since March 2021. We are tracking product recommendations and mentions on various public social media platforms and blogs. They can help you identify which product is more popular and what people think of it.

ProcedureFlow mentions (2)

  • Ask HN: Who is hiring? (November 2021)
    ProcedureFlow | Frontend Developer (React), Full Stack .NET Developer | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow is a platform for your company's procedures inspired by the way you work. We're like GitHub but for visual procedures. We have change requests, everyone can have a "draft" branch, a side-by-side diff view of the flows, etc. ProcedureFlow has great customers that... - Source: Hacker News / over 2 years ago
  • Ask HN: Who is hiring? (April 2021)
    ProcedureFlow | Senior Full Stack .NET Developer | Saint John, NB, Canada | ONSITE | REMOTE in Eastern Canada | Full-Time | https://procedureflow.com ProcedureFlow allows you to turn your company's procedures and expert information into small, hyperlinked flowcharts that are easy to follow and maintain. We're like GitHub but for visual procedures. ProcedureFlow has a lot of great paying customers that consider us... - Source: Hacker News / about 3 years ago

Freshcaller mentions (0)

We have not tracked any mentions of Freshcaller yet. Tracking of Freshcaller recommendations started around Mar 2021.

What are some alternatives?

When comparing ProcedureFlow and Freshcaller, you can also consider the following products

LiveAgent - LiveAgent is a fully-featured web-based live chat and help desk software. It harnesses the power of a universal inbox, real-time live chat, built-in call center, and a robust customer service portal. Start your free 1 month trial today!

Aircall - Aircall is a call center software of a new generation designed for fast growing companies. Setup instantly and integrates to your CRMs

PHPKB - PHPKB is a knowledge management software that helps your organization to set up a fully-responsive modern knowledge base and share information with staff & customers.

CloudTalk - Work locally, grow globally

NICE inContact - Get the DMG Consulting report reprint on cloud contact centers.

Dixa - Dixa is an all-in-one customer service platform that creates value-driven experiences for customers as-well-as agents. 💕