Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
iSpring Free is a cost free authoring tool for creating online courses right in PowerPoint. There are available three kinds of questions to assess knowledge retention in iSpring Free: Multiple Choice, Multiple Response, Short Answer. Also you can set feedback, a number of attempts, and time limits. Enhance your slides with YouTube videos and web objects. Find a relevant video on YouTube and easily add it to your course to better illustrate the topic. Insert live, navigable web objects on the slides, e.g. a page from Wikipedia or your corporate website. Convert PowerPoint presentations to HTML5 and easily share them online. If you opt to publish your presentations as a SCORM course, you can upload the .zip file to an LMS and track how your learners progress. After conversion, all the transitions, animations, and triggers are kept intact. iSpring Free makes courses automatically adapt to all devices and look great on any screen, including PCs, Macs, tablets, and smartphones (with Windows, iOS, and Android OS).
No features have been listed yet.
Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.
isEazy - Cloud-based eLearning course authoring tool
DialogTech - DialogTech is an end-to-end call attribution and conversion platform.
EdApp - EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!
CourseLab - Free powerful e-learning authoring tool