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Pointel DCCM VS isEazy

Compare Pointel DCCM VS isEazy and see what are their differences

VoIPstudio
VoIPstudio is an award-winning VoIP system that offers businesses of all sizes a scalable communication solution. It’s inexpensive, easy-to-use, offers a full suite of PBX features, and is fully integrated for CRM. featured
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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

isEazy logo isEazy

Cloud-based eLearning course authoring tool
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • isEazy Landing page
    Landing page //
    2022-08-09

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

isEazy videos

+ Add

ISEAZY eLearning Authoring Tool Test Run

More videos:

  • Review - Discover isEazy and start creating amazing e-learning courses

Category Popularity

0-100% (relative to Pointel DCCM and isEazy)

Pointel DCCM

isEazy

Call Center Software
100 100%
Call Center Software
0% 0
Education
0 0%
Education
100% 100
Communication
100 100%
Communication
0% 0
Education & Reference
0 0%
Education & Reference
100% 100

User comments

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Reviews

These are some of the external sources and on-site user reviews we've used to compare Pointel DCCM and isEazy

Pointel DCCM Reviews

We have no reviews of Pointel DCCM yet.
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isEazy Reviews

Top 57 Thinkific Alternatives: Best 7 & Other 50 Platforms
Easily and efficiently manage all your training projects with isEazy LMS. The e-learning platform that makes your online training easy.
Source: uteach.io
10 Moodle Alternatives
isEazy made our list of Moodle alternatives because of its straightforward and beginner-friendly course building and delivery tools, which are available for free. You’ll benefit significantly from their user-friendly slide deck templates and course layouts, which make it easier to create well-designed and creative courses from scratch.
Source: www.edapp.com

What are some alternatives?

When comparing Pointel DCCM and isEazy, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

iSpring Free - iSpring Free is a free eLearning authoring tool that allows you to create responsive courses and quizzes right in PowerPoint and convert them to HTML5 or SCORM.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

EdApp - EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

CourseLab - Free powerful e-learning authoring tool

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