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Pointel DCCM VS CourseLab

Compare Pointel DCCM VS CourseLab and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

CourseLab logo CourseLab

Free powerful e-learning authoring tool
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • CourseLab Landing page
    Landing page //
    2019-03-20

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

CourseLab videos

+ Add

Videotorial | OER | CourseLab2.4 Part 1

Category Popularity

0-100% (relative to Pointel DCCM and CourseLab)

Pointel DCCM

CourseLab

Call Center Software
100 100%
Call Center Software
0% 0
Education
0 0%
Education
100% 100
Communication
100 100%
Communication
0% 0
Education & Reference
0 0%
Education & Reference
100% 100

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What are some alternatives?

When comparing Pointel DCCM and CourseLab, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

iSpring Free - iSpring Free is a free eLearning authoring tool that allows you to create responsive courses and quizzes right in PowerPoint and convert them to HTML5 or SCORM.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

isEazy - Cloud-based eLearning course authoring tool

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

EdApp - EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.

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