Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.
Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.
EdApp is a multi-award-winning mobile-first learning platform that introduces a better way to train teams anytime, anywhere, on any device.
EdApp is on a mission to change the way the world learns at work. To get there, we’re making learning more available to everybody. With LMS features like microlearning, gamification, spaced repetition, AI translation, and AI course creation, admins can deliver top-notch onboarding, training, and learning content no matter what the job, or where the job is.
And the best part? EdApp can be used for free – forever – for teams of any size. As a proud partner of the UN, EdApp is dedicated to giving learners around the world on- and offline access to a free course library. Over 80,000 lessons are taken every day from learners across 90 countries in 100+ languages – whether they’re employees at large, multinational enterprises or individuals wanting to learn.
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