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Pointel DCCM VS GovPilot

Compare Pointel DCCM VS GovPilot and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

GovPilot logo GovPilot

GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • GovPilot Landing page
    Landing page //
    2023-07-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

GovPilot videos

+ Add

GovPilot Introduction Video

More videos:

  • Review - GovPilot's Open Records Requests Module (FOIA & OPRA)
  • Review - GovPilot Volunteer Registration Module

Category Popularity

0-100% (relative to Pointel DCCM and GovPilot)

Pointel DCCM

GovPilot

Call Center Software
100 100%
Call Center Software
0% 0
Gov Tech
0 0%
Gov Tech
100% 100
Communication
100 100%
Communication
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and GovPilot, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

Accela - Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

CivicPlus - CivicPlus offers government website design and development services.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

AWS GovCloud - Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

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