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Pointel DCCM VS Accela

Compare Pointel DCCM VS Accela and see what are their differences

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Pointel DCCM logo Pointel DCCM

DCCM empowers business users responsible for managing the customer experience and agent staffing. DCCM has features such as future date changes, snapshot/restore and audit capabilities.

Accela logo Accela

Accela provides government software that streamlines land, permitting, asset, licensing, legislative management, and resource management.
  • Pointel DCCM Landing page
    Landing page //
    2021-06-27

Contact center infrastructure deployment and operation typically requires highly skilled CTI engineers. When faced with sudden dynamic changes, the contact center operators typically escalate the issue with a predetermined process. This process results in long cycle times, higher operational costs and dissatisfied customers.

Contact center operations face dynamic challenges such as inbound call spikes, emergency closures and other unplanned incidents. Pointel’s Dynamic Contact Center Manager (DCCM) empowers contact center operation teams to rapidly and safely respond to such challenges. Operators can easily change parameters such as routing, load distribution, agent queues, and skills to meet the Service Level Agreement (SLA) objectives and optimize the customer experience.

  • Accela Landing page
    Landing page //
    2023-07-29

Pointel DCCM videos

+ Add

Dynamic Contact Center Manager Testimonial

Accela videos

+ Add

Accela Reviews: Pima County, AZ

More videos:

  • Review - Accela Software Reviews: Manatee County, Florida
  • Review - Accela Customer Reviews: Spokane and Planning

Category Popularity

0-100% (relative to Pointel DCCM and Accela)

Pointel DCCM

Accela

Call Center Software
100 100%
Call Center Software
0% 0
Gov Tech
0 0%
Gov Tech
100% 100
Communication
100 100%
Communication
0% 0
Project Management
0 0%
Project Management
100% 100

User comments

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What are some alternatives?

When comparing Pointel DCCM and Accela, you can also consider the following products

Genesys Cloud - As the foundation of great customer experience, the Genesys PureCloud contact center platform empowers your business to provide excellent service across the entire customer journey.

GovPilot - GovPilot is a cloud-based government management platform that aims to improve the efficiency and performance of governmental organizations with an affordable and scalable software-as-a-service (SaaS).

DialogTech - DialogTech is an end-to-end call attribution and conversion platform.

AWS GovCloud - Isolated AWS Region designed to allow US government agencies and customers to move sensitive workloads into the cloud.

CallScaler - At $0.20 per US phone number, CallScaler is the best solution for scaling your online call tracking website campaigns! Call recording, tracking, routing, analytics & more!

CivicPlus - CivicPlus offers government website design and development services.

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